Subject: Ticket Audit HFL (Compliance)
From: Amit Gupta <[email-masked]>
To: Bhupendra Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 7 Jan 2022 04:21:41 -0700 (MST)

Hi Bhupendra, 

I audited a few tickets which you processed for HFL for compliance. 

Please find the details of the audit: 

1.Ticket : 112769 

Audit Details : 

Ticket was handled perfectly well and as per the compliance and audit protocols of the process. 

Ticket was processed as per the SLA timelines (<30 minutes TAT) 
Response was appropriate and as per the process guidelines and situations. 

2.Ticket : 113338 

Audit Details : 

Ticket was handled perfectly well and as per the compliance and audit protocols of the process. 

Ticket was processed as per the SLA timelines (<30 minutes TAT) 
Response was appropriate and as per the process guidelines and situations. 
Ticket was solved then and there as it was information e-mail sent to Customer. 

Thanks and Regards, 

Amit