Subject: Tech Support Candidate - Tanmay Shukla Tanmay
From: Tanmay Shukla Tanmay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 05:25:57 -0500

| | Tech Support Test

Name | Tanmay Shukla Tanmay
E-mail | [email-masked]
Phone Number | (+910) 9818159585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Antivirus, network monitor, malware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI, HCL technologies | Team lead | 8th January 2022 | 20730
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. User need to be restart the computer.
2. Refresh the browser.
3. Delete the cache and browser history.
4. Reset the browser settings.
5. Try to change network proxy settings.
6. Try to change the home network like - Wifi or wired network.
7. If any VPN applied So we can use the VPN.
8. Need to check browser version and install the new version or latest version.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we need to open power of the both devices.
2. Then we need to enable the Bluetooth open.
3. Then we need to search the speaker Bluetooth device.
4. After connecting the pair it asking for pair code or password. Which for 0000.
5. Then would be able to connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Communication.
2. Mutual understanding.
3. Helping nature or welcome any challenges.
4. Positive handling.
5. Good listening.
6. Problem solving.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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