Subject: Tech Support Candidate - Ruheen Haider
From: Ruheen Haider <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 03:52:06 -0500

| | Tech Support Test

Name | Ruheen Haider
E-mail | [email-masked]
Phone Number | (224001) 8840177546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faizabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Network Analyst | NA | 17000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart the system.
2-check the internet connectivity.
3-go to the setting of the browser and delete history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-swipe down the screen from the top.
2-click on and hold Bluetooth.
3-check the available devices, if you don't find the device with whom you want to connect then refresh to find that device .
4-tab the name of the device that you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | As I'm already working as a network analyst and the technical part and uses many tools to do technical part that's why I can say that I'm a good candidate for technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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