Subject: Tech Support Candidate - Deepak Arora Deepak
From: Deepak Arora Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 03:24:24 -0500

| | Tech Support Test

Name | Deepak Arora Deepak
E-mail | [email-masked]
Phone Number | (121004) 8800165886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | IT SERVICEDESK ASSOCIATE | 19th March 2022 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I Would surely be taking following steps as per issue faced by user.

1.Get to know their concern deeply.
2.Since how long user is facing that issue.
3.How many users are impacted.
4.On which step or stage the user got stuck.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.I will be turning on my Bluetooth speaker.
2.I will be turning Bluetooth on of my phone.
3. I will be waiting for the device name on my phone to connect if it does not get connected automatically.
4.Then it will surely get connected.

What according to you makes you a good candidate for customer service or technical support job? | My great customer interaction skills so that I can get to know about their issue asap along with my technical skills which would be an add-on to provide them required solution on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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