Subject: Tech Support Candidate - NIKUNJ SINGHAL
From: NIKUNJ SINGHAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 02:48:16 -0500

| | Tech Support Test

Name | NIKUNJ SINGHAL
E-mail | [email-masked]
Phone Number | (91) 8630906737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IENERGIZER SERVICES PVT LIMITED | TECHNICAL SUPPORT | 06/12/2021 | 18000
Previous Employer 2 | QUESS CORP PVT LTD | SUPPORT ASSOCIATE | 02/08/2021 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page.
Make sure JavaScript is enabled.
Make sure Cookies are enabled.
Clear your cache and cookies.
Make sure your web browser is up to date.
Restart your web browser.
Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Good customer service or technical support does not only mean that customer receives a solution to his problems but that the solution is delivered with kindness, patience & respect. In my opinion, Good Customer Service would include satisfying the customer immediate needs as well as ensuring that company does not lose its valuable customer along the way.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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