Subject: Daily performance summary for LiveSalesman team for Jan 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 3 | 63 | 4 | 70
Ali hazzaa | 0 | 0 | 66 | 9 | 75
Hasan Nour | 0 | 38 | 3 | 11 | 52
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 3 | 0 | 0 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 7 | 3 | 9 | 19
Ebrahim Qasem | 0 | 2 | 47 | 6 | 55
Javed Aslam | 0 | 5 | 0 | 0 | 5
Mohiuddin Lsm | 0 | 0 | 21 | 7 | 28
Naji Shabanh | 0 | 0 | 52 | 8 | 60
Grand Total | 0 | 58 | 255 | 54 | 367

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 60
| Delivery Related | Day of Delivery - Status | 20
| | Delayed Delivery (Furniture) | 42
| | Delayed Delivery (HH) | 6
| | Delivery Status | 41
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 182
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 8
| | Payment Methods | 1
| Product Related | Product Specification | 6
PreSales Total | | | 15
Grand Total | | | 199

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 2 | 1 | 1 | 4
Mohammed Ali | 0 | 0 | 1 | 1 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 1 | 0 | 0 | 0 | 2
Amir Aziz | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 1 | 1 | 3 | 3 | 1 | 1 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 42 | 5 | 8 | 17 | 6 | 25 | 103
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 14 | 15
Malek Hosan | 0 | 4 | 3 | 0 | 1 | 14 | 22
Khaled Sufian | 0 | 1 | 1 | 1 | 1 | 2 | 6
Ali hazzaa | 16 | 2 | 2 | 3 | 2 | 6 | 31
Naji Shabanh | 18 | 1 | 4 | 2 | 2 | 6 | 33
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 2 | 2
! Hassan Saeed | 10 | 0 | 2 | 6 | 2 | 3 | 23
Shaha alsubaie | 0 | 0 | 2 | 3 | 1 | 3 | 9
Mohiuddin Lsm | 9 | 0 | 0 | 5 | 5 | 5 | 24
Alhamzi Mohammed | 3 | 5 | 0 | 2 | 3 | 4 | 17
Ebrahim Qasem | 6 | 0 | 2 | 3 | 4 | 2 | 17
Doaa Almutawa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 107 | 18 | 24 | 42 | 27 | 86 | 304

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 37 | 2 | 4 | 10 | 5 | 8 | 66
Javed Aslam | 4 | 2 | 1 | 0 | 1 | 7 | 15
Malek Hosan | 0 | 2 | 0 | 6 | 1 | 10 | 19
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 1 | 0 | 1 | 0 | 7
Ebrahim Qasem | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 1 | 4 | 0 | 0 | 1 | 0 | 6
Mohammed Ali | 0 | 1 | 0 | 2 | 0 | 0 | 3
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Asma Alotaibi | 0 | 3 | 0 | 0 | 0 | 0 | 3
Wafa Alzahrani | 2 | 2 | 0 | 0 | 0 | 0 | 4
Abdulaziz Albishr | 0 | 1 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 6 | 1 | 0 | 0 | 0 | 0 | 7
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 55 | 20 | 6 | 19 | 10 | 25 | 135

Please feel free to reach out for any further clarifications.