Subject: Daily performance summary for LiveSalesman team for Jan 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Jan 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 19 | 3 | 47 | 0 | 1 | 70
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 15 | 8 | 17 | 0 | 0 | 40
Raghwendra Pratap Singh | 0 | 3 | 65 | 0 | 7 | 75
Jok Kuol | 0 | 0 | 10 | 0 | 3 | 13
Mohammed Ali | 3 | 0 | 0 | 0 | 36 | 39
Abu Sufian | 0 | 12 | 24 | 0 | 0 | 36
Waseem Ahemad . Khan | 0 | 7 | 61 | 0 | 0 | 68
Amir Aziz | 0 | 0 | 0 | 12 | 0 | 12
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 37 | 33 | 224 | 12 | 47 | 353

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 67
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 7
| | Delivery Status | 27
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Delay collection | 1
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 124
Live Sales | Pre-Sale | Help in completing the order | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 8
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 2
| | Offers | 4
| | Store Availability | 6
| | Store Location | 1
| Product Related | Pricing | 1
| | Product Specification | 57
PreSales Total | | | 72
Grand Total | | | 206

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 11 | 2 | 0 | 0 | 1 | 1 | 15
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 1 | 0 | 0 | 8
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 14 | 1 | 0 | 0 | 0 | 0 | 15
Grand Total | 32 | 4 | 0 | 1 | 1 | 5 | 43

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 2 | 1 | 12 | 16
Mosab Mohammed Abdalla Nasreldin | 13 | 4 | 1 | 3 | 0 | 21 | 42
Waseem Ahemad . Khan | 9 | 7 | 3 | 3 | 5 | 24 | 51
Ankit Kumar | 22 | 1 | 2 | 8 | 7 | 50 | 90
Abu Sufian | 21 | 9 | 2 | 13 | 7 | 25 | 77
Jok Kuol | 12 | 1 | 0 | 4 | 1 | 14 | 32
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Raghwendra Pratap Singh | 5 | 0 | 1 | 3 | 1 | 6 | 16
Grand Total | 82 | 23 | 9 | 36 | 22 | 156 | 328

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 3 | 6
Mohammed Ali | 34 | 7 | 2 | 4 | 4 | 13 | 64
Ankit Kumar | 0 | 4 | 1 | 0 | 1 | 5 | 11
Murtaza Kutiyanawala | 1 | 0 | 0 | 1 | 1 | 18 | 21
Jok Kuol | 13 | 2 | 0 | 7 | 1 | 13 | 36
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 6 | 0 | 0 | 1 | 4 | 0 | 11
Grand Total | 56 | 14 | 3 | 13 | 11 | 55 | 152

Please feel free to reach out for any further clarifications.