Subject: Tech Support Candidate - Jay Sulanki
From: Jay Sulanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Jan 2022 12:11:18 -0500

| | Tech Support Test

Name | Jay Sulanki
E-mail | [email-masked]
Phone Number | (+91) 7870699115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SVN Systech India Pvt Ltd | Helpdesk Engineer | Presently Working | 12200
Previous Employer 1 | CMS IT Services Pvt Ltd | IT Support Engineer | May 2017 | 11800
Previous Employer 2 | Covers and codes | supervisor | May 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will Delete cookies from internet explorer, then delete password from credentials manager, if
it will not work then I will Check proxy setting. then again issue will not resolve then I will  Reset internet explore.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will Switch ON Bluetooth speaker then I will enable Bluetooth setting in my mobile. Then after I will pair the Bluetooth speaker with my mobile phone. if Bluetooth speaker successfully paired with mobile phone the I will connect the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience Second is
attitude Lastly, education,

there are follwoing things which can we use

i.e Communication skill

Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,
always work positive  , time management ,flexible ,organize work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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