Subject: Chat Audit JayWay
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 6 Jan 2022 04:27:39 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R46ZQE0B7W (Brandon): Chat was handled pretty well however the TAT(turn around time) for the travel expert to get back is 24 hours and not 2 hours. 

Chat ID: R49ZYWMPMK ( Harsh ): Absolutely well-handled chat. 

Chat ID: R4AZ3XRV39 ( Jason ): Chat was handled really well and as per the process guidelines and expectations. 

Chat ID: R5A0V40O43 (Harsh ): Chat was handled pretty well 

Chat ID: R5H14LEJ3G ( Harsh ): Chat was handled really well and as per the process expectations and guidelines. 

Chat ID: R5H17MI8WT ( Harsh ): Chat was handled well it was an extension of the above-mentioned chat 

Chat ID: R5O3BDMEK3 (Harsh): Incomplete chat, customer left the chat before answering lead generation questions. 

Chat ID: R5S4131O4T ( Harsh ): Pretty well-handled chat. 

Chat ID: R5W4MX5NPW ( Brandon ): Incomplete chat, customer left the chat before answering lead generation questions. 

Chat ID: R5W4WYLZGB (Jason ): Chat was handled pretty well however verbiage should be "I believe you would be leaving from US" and should not mention I forgot to ask as it looks unprofessional 

Chat ID: R556202FB6 ( Harsh ): Pretty well-handled chat, Incomplete chat, the customer left chat before answering lead generation questions. Entry requirements for Italy : 

If you are travelling to Italy from Canada, Japan, the UK, the United States : 

    * You must fill out a [ https://www.salute.gov.it/portale/nuovocoronavirus/dettaglioContenutiNuovoCoronavirus.jsp?lingua=english&id=5412&area=nuovoCoronavirus&menu=vuoto&tab=10 | digital Passenger Locator Form ] (or, in case of lack of necessary technology, a [ https://www.esteri.it/mae/it/ministero/normativaonline/decreto-iorestoacasa-domande-frequenti/focus-cittadini-italiani-in-rientro-dall-estero-e-cittadini-stranieri-in-italia.html | self-declaration ] ); 
    * From 31st August 2021, arrivals from the US, Canada, or Japan will need to present both proof of full vaccination ) issued by your local health authorities in your home country and received a negative result of a molecular or antigenic test carried out in the 72 hours before your arrival. Fully vaccinated travelers from the UK are required to present a negative result of a test from the past 48 hours. 

Passenger Locator Form 

All travelers to Italy are required to fill in an online [ https://www.salute.gov.it/portale/nuovocoronavirus/dettaglioContenutiNuovoCoronavirus.jsp?lingua=english&id=5412&area=nuovoCoronavirus&menu=vuoto&tab=9 |  Passenger Locator Form ] , which should be completed before boarding. 

Chat ID: R5E7NBL4EA (Jason ): Chat was closed as there was no response from the customer after the initial one. 

Chat ID: R5N8ROHC7F ( Shagufa ): Need to answer customer's question first and response could be like " Accommodation would be handled by us, We would be more than happy to assist you with the travel plans as per your needs and We can get one of our expert vacation planners to get in touch with you with more information". 

Chat ID: R5W96QRU13 (Bhupendra ): Chat was handled extremely well however the timeline to revert for Jayway is 24 hours and not couple of hours. 

No abandoned/missed chat. 

Thanks and Regards, 

Amit