Subject: Tech Support Candidate - shiv dayal
From: shiv dayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Jan 2022 05:55:52 -0500

| | Tech Support Test

Name | shiv dayal
E-mail | [email-masked]
Phone Number | (0) 7042576739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | ienergizer | junior engineer tech support | 9th oct 2021 | 24k
Previous Employer 2 | ienergizer | senior customer executive | 26th april 2020 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try another browser. If you're using Firefox or Chrome, try Internet Explorer–or vice versa. ...
Use the IP address. ...
Alter your host file. ...
Check to see if you've blocked the site. ...
Change your DNS server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Reset Bluetooth setting.
Reset network setting
connect with other device,unpaired and paired again.
turn off and turn on Bluetooth.
safe mode
software update
reset all settings.
factory data reset

What according to you makes you a good candidate for customer service or technical support job?

customer service or technical support job, a candidate who is providing technical troubleshooting and resolving issue of customer.
the service support providing to customer is known as customer service.it may be technical or non technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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