Subject: Tech Support Candidate - Manoj Sharma
From: Manoj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Jan 2022 05:43:29 -0500

| | Tech Support Test

Name | Manoj Sharma
E-mail | [email-masked]
Phone Number | (+91) 9718271939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | marc enterprise pvt lts | it executive | 20 jan 2022 | 28k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There can be many issues that the site is not working.
step 1 - Java script is enabled
step 2 - clear cookies and cache
step 3 - brower is updated
step 4- check your inter connection ki working properly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1 - open phone settings
step 2 - search bluetooth option
step 3 - click on bluetooth option and turn on bluetooth
step 4- click on pair new device
step 5- when you bluetooth speaker is showing in active device list
step 6- click on you bluetooh speaker name
your bluetooth device will connect to your phone

What according to you makes you a good candidate for customer service or technical support job?

According to me i am a good candidate for this profile.
becouse i have 3+ years of experiance in IT support
i have good knowledge of IT related issues. and i am capable to solve the issues

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |