Subject: Tech Support Candidate - sonu verma
From: sonu verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Jan 2022 05:12:20 -0500

| | Tech Support Test

Name | sonu verma
E-mail | [email-masked]
Phone Number | (91) 8178418281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida sec44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hpcl noida | system administrator | 26 nov 2021 | 21000
Previous Employer 2 | kotak mahindra bank | DL 2 IT support | 25 nov 2019 | 17000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

A core Technical professional with comprehensive skills and functional knowledge in IT professional.
Experience in Installation, Configuration and troubleshooting desktop setup and optimization.
Has a motivation to take independent responsibility.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-on the speaker
2-open Bluetooth in phone
3-search by speaker to phone
4-accept in phone to Bluetooth confimation
5-its connected and working

What according to you makes you a good candidate for customer service or technical support job? | i have 4 year exp in IT support with to company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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