Subject: Daily performance summary for LiveSalesman team for Jan 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Jan 2022 09:05:31 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 55 | 13 | 68
Ali hazzaa | 0 | 1 | 70 | 10 | 81
Khaled Sufian | 0 | 0 | 57 | 7 | 64
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 2 | 0 | 0 | 2
Hasan Nour | 0 | 27 | 15 | 21 | 63
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 5 | 0 | 0 | 5
Javed Aslam | 0 | 6 | 0 | 0 | 6
Wafa Alzahrani | 0 | 1 | 0 | 0 | 1
Abdulaziz Albishr | 0 | 0 | 8 | 0 | 8
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 1
Asma Alotaibi | 0 | 0 | 13 | 1 | 14
Mohiuddin Lsm | 0 | 0 | 47 | 3 | 50
Naji Shabanh | 0 | 0 | 27 | 8 | 35
Grand Total | 0 | 44 | 293 | 63 | 400

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 99
| Delivery Related | Day of Delivery - Status | 32
| | Delayed Delivery (Furniture) | 32
| | Delayed Delivery (HH) | 9
| | Delivery Status | 81
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 6
| | Return Request Initiation | 4
Customer Services Total | | | 275
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Promo Code | 1
| | Store Availability | 1
| | Using Shukran Points | 3
| Policy Related | Delivery Cost | 1
| Product Related | Pricing | 1
| | Product Specification | 18
PreSales Total | | | 25
Grand Total | | | 307

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Mohammed Ali | 0 | 1 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 1 | 2 | 1 | 2 | 0 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 20 | 6 | 11 | 17 | 8 | 20 | 82
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 12 | 12
Malek Hosan | 4 | 3 | 1 | 0 | 1 | 15 | 24
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Khaled Sufian | 11 | 2 | 0 | 1 | 1 | 2 | 17
Ali hazzaa | 15 | 2 | 1 | 4 | 0 | 6 | 28
Naji Shabanh | 16 | 6 | 1 | 2 | 0 | 6 | 31
! Hassan Saeed | 25 | 0 | 4 | 3 | 3 | 2 | 37
Shaha alsubaie | 0 | 0 | 2 | 4 | 0 | 3 | 9
Mohiuddin Lsm | 3 | 0 | 0 | 11 | 3 | 2 | 19
Alhamzi Mohammed | 4 | 3 | 0 | 5 | 2 | 2 | 16
Ebrahim Qasem | 2 | 1 | 3 | 2 | 3 | 2 | 13
Abdulaziz Albishr | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanazi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 103 | 23 | 23 | 49 | 21 | 75 | 294

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 22 | 1 | 9 | 6 | 5 | 7 | 50
Javed Aslam | 2 | 1 | 0 | 1 | 0 | 7 | 11
Malek Hosan | 1 | 0 | 1 | 5 | 1 | 9 | 17
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 2 | 0 | 6
Ebrahim Qasem | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 4 | 0 | 0 | 1 | 0 | 5
Ali hazzaa | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 1 | 0 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wafa Alzahrani | 2 | 0 | 0 | 0 | 0 | 0 | 2
Asma Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdulaziz Albishr | 1 | 0 | 0 | 0 | 0 | 0 | 1
Doaa Almutawa | 7 | 0 | 0 | 0 | 0 | 0 | 7
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 43 | 6 | 11 | 14 | 10 | 23 | 107

Please feel free to reach out for any further clarifications.