Subject: Daily performance summary for LiveSalesman team for Jan 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Jan 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 5 | 141 | 0 | 8 | 154
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 3 | 9 | 21 | 0 | 0 | 33
Mohammed Ali | 5 | 0 | 0 | 0 | 23 | 28
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 66 | 0 | 2 | 74
Abu Sufian | 0 | 4 | 40 | 0 | 0 | 44
Jok Kuol | 0 | 14 | 41 | 0 | 12 | 67
Waseem Ahemad . Khan | 0 | 3 | 51 | 0 | 0 | 54
Amir Aziz | 0 | 0 | 0 | 16 | 0 | 16
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Wafa Alzahrani | 0 | 0 | 0 | 0 | 0 | 0
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 41 | 360 | 16 | 45 | 470

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 54
| Delivery Related | Delayed Delivery (HH) | 5
| | Delivery Status | 41
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 5
| | Return item not received | 2
| | Return Request Initiation | 4
Customer Services Total | | | 120
Mattress Related | Post-Sales | Comfort | 1
Mattress Related Total | | | 1
No Answer Total | | | 10
No Answer | No Answer | No Answer | 10
PreSales | Other Enquiry | (blank) | 5
| | Offers | 7
| | Payment Methods | 1
| | Store Availability | 4
| Policy Related | Delivery Cost | 1
| | Delivery Time | 3
| Product Related | Pricing | 1
| | Product Specification | 87
PreSales Total | | | 109
Grand Total | | | 240

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohammed Ali | 10 | 0 | 0 | 0 | 2 | 0 | 12
Amir Aziz | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 1 | 0 | 0 | 2 | 3 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 2 | 1 | 13 | 17
Mosab Mohammed Abdalla Nasreldin | 13 | 3 | 0 | 3 | 0 | 21 | 40
Waseem Ahemad . Khan | 6 | 5 | 1 | 6 | 2 | 26 | 46
Ankit Kumar | 20 | 1 | 4 | 9 | 4 | 51 | 89
Abu Sufian | 15 | 7 | 3 | 13 | 7 | 22 | 67
Jok Kuol | 14 | 0 | 1 | 4 | 1 | 14 | 34
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Raghwendra Pratap Singh | 6 | 1 | 1 | 1 | 1 | 6 | 16
Grand Total | 74 | 18 | 10 | 38 | 16 | 157 | 313

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 3 | 7
Mohammed Ali | 32 | 4 | 2 | 5 | 2 | 14 | 59
Ankit Kumar | 2 | 1 | 1 | 2 | 0 | 6 | 12
Murtaza Kutiyanawala | 1 | 0 | 0 | 2 | 0 | 18 | 21
Jok Kuol | 7 | 3 | 2 | 7 | 4 | 12 | 35
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 4 | 0 | 0 | 1 | 4 | 0 | 9
Grand Total | 50 | 8 | 5 | 17 | 10 | 57 | 147

Please feel free to reach out for any further clarifications.