Subject: Tech Support Candidate - ANTRA SRIVASTAVA
From: ANTRA SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Jan 2022 08:17:23 -0500

| | Tech Support Test

Name | ANTRA SRIVASTAVA
E-mail | [email-masked]
Phone Number | (+91) 7007469208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | I Energizer | Junior Associate | 1st Dec 2020 | 19885
Previous Employer 2 | 3i Infotech | Business Associate | 5th Jan 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check to see if it works somewhere else(Ask a user next to them and see if they can access the page).Check the same website on your phone and see if it works on the cell.
2. Maybe it's blocked by IT proxy, domain blocked.
3. Delete cookies or reset chrome/IE to factory setting.
4. somecases we need to put the web exception list in IE
internet explorer->setting->internet options->trusted sites->ok
or
internet explorer->setting->internet options-> browsing history->delete

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2.Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and technical support experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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