Subject: RE: [#10255753RMA] Unable to access Firewall
From: Suvasis Mohanty <[email-masked]>
To: Ashish Dabral <[email-masked]>, Support 2 <[email-masked]>
Cc: sophosscm <[email-masked]>, INDIARMA <[email-masked]>
Date: Wed, 5 Jan 2022 10:51:07 +0000

Hello Team

Well noted. Will update you on receipt.

With Regards
Suvasis Mohanty | Sophos RMA Team - India
Email : | [email-masked]<mailto:[email-masked]>
(For any query related to India RMA please write to [email-masked]<mailto:[email-masked]> for immediate response)

<https://www.sophos.com/en-us/products/next-gen-firewall.aspx?cmp=119510>

From: Ashish Dabral <[email-masked]>
Sent: January 5, 2022 3:57 PM
To: Support 2 <[email-masked]>
Cc: sophosscm <[email-masked]>; INDIARMA <[email-masked]>
Subject: Re: [#10255753RMA] Unable to access Firewall

Hello Team,

The Faulty Firwall has been shipped via Blue Dart.

Tracking Number- 20302115772

Regards,
Ashish Dabral

________________________________
From: "Sophos Support" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "sophosscm" <[email-masked]<mailto:[email-masked]>>, "INDIARMA" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 31, 2021 4:44:01 PM
Subject: [#10255753RMA] Unable to access Firewall

Dear Customer,

This is regarding RMA Service Request Number # 10255753.

We have shipped advance  replacement appliance Sr. No.
 C1B0A6V8MRF4H20 against the RMA appliance Sr. No. C1B101B8HH86PF2.

The shipment has been dispatched via Bluedart  and can be tracked using
the following link.
https://www.bluedart.com/

Tracking Number- 58016188731
Once received and replaced
pls arrange to send back faulty unit in the below given address -
Return
Address :-

Sophos Technologies Pvt. Ltd. (Formerly known as Cyberoam Technologies Pvt.
Ltd.)
C/o Pro-connect Supply Chain Solution Ltd.
J.B. Estate, Block No. 410,
Opp. APCO Motors, Sanathal,
Ahmedabad – 382210
Gujarat
GST
No. 24AACCC7727M1ZF

For SCM Related Query Please Write to – [email-masked]<mailto:[email-masked]>

Regards,
Sophos RMA Team

________________________________

Sophos Technologies Private Limited Regd. Office: Sophos House, Saigulshan Complex, Beside White House, Panchvati Cross Road, Ahmedabad - 380006, Gujarat, India CIN: U72200GJ2006PTC047857

Sophos Ltd, a company registered in England and Wales number 2096520, The Pentagon, Abingdon Science Park, Abingdon, OX14 3YP, United Kingdom.