Subject: Daily performance summary for LiveSalesman team for Jan 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Jan 2022 09:01:32 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 76 | 0 | 1 | 83
Raghwendra Pratap Singh | 0 | 3 | 83 | 0 | 10 | 96
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Wafa Alzahrani | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 9 | 0 | 0 | 0 | 35 | 44
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 11 | 51 | 0 | 0 | 62
Ankit Kumar | 0 | 19 | 40 | 0 | 3 | 62
Amir Aziz | 0 | 0 | 0 | 10 | 0 | 10
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 39 | 250 | 10 | 50 | 358

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 5
| | Delivery Status | 70
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Return Request Initiation | 7
Customer Services Total | | | 104
Mattress Related | Post-Sales | Product Complaints | 2
Mattress Related Total | | | 2
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | (blank) | 1
| | Offers | 11
| | Store Availability | 1
| Product Related | Product Specification | 92
PreSales Total | | | 105
Grand Total | | | 220

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 3 | 0 | 0 | 0 | 1 | 1 | 5
Mohammed Ali | 9 | 0 | 0 | 2 | 0 | 0 | 11
Amir Aziz | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 1 | 0 | 2 | 1 | 3 | 21

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 9 | 10
Mosab Mohammed Abdalla Nasreldin | 11 | 1 | 1 | 2 | 0 | 23 | 38
Waseem Ahemad . Khan | 10 | 5 | 3 | 5 | 2 | 30 | 55
Ankit Kumar | 17 | 2 | 4 | 7 | 5 | 50 | 85
Abu Sufian | 17 | 2 | 6 | 13 | 7 | 17 | 62
Jok Kuol | 1 | 1 | 2 | 3 | 1 | 15 | 23
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Raghwendra Pratap Singh | 4 | 1 | 1 | 1 | 3 | 3 | 13
Grand Total | 61 | 12 | 17 | 31 | 18 | 151 | 290

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 24 | 2 | 3 | 3 | 2 | 17 | 51
Ankit Kumar | 4 | 0 | 0 | 2 | 0 | 6 | 12
Murtaza Kutiyanawala | 1 | 0 | 0 | 2 | 0 | 18 | 21
Jok Kuol | 5 | 0 | 4 | 5 | 5 | 12 | 31
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 3 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 1 | 2 | 6
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 3 | 0 | 0 | 2 | 2 | 0 | 7
Grand Total | 40 | 2 | 7 | 15 | 10 | 59 | 133

Please feel free to reach out for any further clarifications.