Subject: Austria nr. and Norway Gaming
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Tue, 4 Jan 2022 06:50:55 +0000

Hi Josephine,

Could you update me on the phones' status?

  *   Have we fixed Austria nr. yet?
  *   What about Belgium line, is it working now?
  *   We also need to remove Norway nr. from our contact list since we can't meet the new requirement to have a local Norway line with Voxbone.
I am trying to get a phone nr. from Zendesk for Norway.

  *   We also need to see how we can have a full monitoring over all our lines to catch immediately, when they are not working.
Belgium and Austria nr. were not working for half a year and we didn't observe,

@Ashish Dabral<mailto:[email-masked]> please when you test the lines, wait until an agent takes the call, then ask them to close the case as Test/SH.
I would like you and Josephine to make a practical report on TalkDesk to have a better control over the lines, can you, do it?

Have a nice day!

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/>
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