Subject: Daily performance summary for LiveSalesman team for Jan 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Jan 2022 09:06:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 70 | 1 | 71
Khaled Sufian | 0 | 0 | 39 | 4 | 43
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 0 | 1
Javed Aslam | 0 | 7 | 0 | 0 | 7
Asma Alotaibi | 0 | 9 | 0 | 0 | 9
Wafa Alzahrani | 0 | 6 | 0 | 0 | 6
Doaa Almutawa | 0 | 2 | 0 | 0 | 2
Hasan Nour | 0 | 4 | 0 | 0 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 4 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 55 | 6 | 61
Ali hazzaa | 0 | 0 | 25 | 5 | 30
Ebrahim Qasem | 0 | 0 | 54 | 1 | 55
Malek Hosan | 0 | 0 | 48 | 5 | 53
Naji Shabanh | 0 | 0 | 50 | 5 | 55
Grand Total | 1 | 33 | 341 | 27 | 402

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 98
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 2
| | Delivery Status | 52
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 3
Customer Services Total | | | 193
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | Offers | 2
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Return Policy | 2
| Product Related | Product Specification | 5
PreSales Total | | | 12
Grand Total | | | 208

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 1 | 1 | 2 | 0 | 5
Mohammed Ali | 0 | 1 | 1 | 0 | 0 | 0 | 2
Ankit Kumar | 1 | 1 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 7 | 3 | 2 | 1 | 2 | 0 | 15

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 15 | 25 | 5 | 12 | 27 | 84
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 16 | 17
Malek Hosan | 12 | 2 | 0 | 3 | 0 | 15 | 32
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Khaled Sufian | 19 | 1 | 0 | 1 | 1 | 2 | 24
Shaha alsubaie | 0 | 3 | 3 | 2 | 0 | 6 | 14
Ali hazzaa | 7 | 2 | 3 | 4 | 1 | 7 | 24
Naji Shabanh | 10 | 1 | 3 | 2 | 1 | 7 | 24
! Hassan Saeed | 5 | 7 | 1 | 5 | 3 | 2 | 23
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 8 | 0 | 1 | 4 | 3 | 2 | 18
Mohiuddin Lsm | 0 | 0 | 3 | 11 | 5 | 1 | 20
Ebrahim Qasem | 2 | 4 | 0 | 3 | 4 | 0 | 13
Grand Total | 63 | 35 | 39 | 40 | 31 | 90 | 298

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 4 | 15 | 12 | 3 | 4 | 8 | 46
Javed Aslam | 3 | 0 | 0 | 1 | 0 | 10 | 14
Malek Hosan | 4 | 1 | 2 | 6 | 4 | 5 | 22
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 2 | 0 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ebrahim Qasem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 7 | 0 | 1 | 1 | 0 | 0 | 9
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Shaha alsubaie | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wafa Alzahrani | 3 | 0 | 0 | 0 | 0 | 0 | 3
Doaa Almutawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 27 | 17 | 16 | 16 | 10 | 23 | 109

Please feel free to reach out for any further clarifications.