Subject: Daily performance summary for LiveSalesman team for Jan 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Jan 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 9 | 129 | 0 | 1 | 139
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 50 | 0 | 3 | 55
Amir Aziz | 2 | 0 | 0 | 8 | 0 | 10
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Wafa Alzahrani | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 3 | 3 | 21 | 0 | 3 | 30
Mohammed Ali | 2 | 0 | 0 | 0 | 11 | 13
Abu Sufian | 0 | 7 | 45 | 0 | 0 | 52
Raghwendra Pratap Singh | 0 | 1 | 66 | 0 | 18 | 85
Waseem Ahemad . Khan | 0 | 5 | 68 | 0 | 0 | 73
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 27 | 379 | 8 | 36 | 457

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 74
| Delivery Related | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 3
| | Delivery Status | 45
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 5
| | Refunds after Return | 1
| | Return Request Initiation | 18
Customer Services Total | | | 171
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 24
No Answer | No Answer | No Answer | 24
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 3
| | Offers | 14
| | Payment Methods | 1
| | Promo Code | 2
| | Store Availability | 18
| | Store Location | 1
| Policy Related | Delivery Cost | 8
| | Delivery Time | 1
| Product Related | Product Specification | 110
PreSales Total | | | 159
Grand Total | | | 355

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 3 | 1 | 3 | 1 | 2 | 15
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 1 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 3 | 3 | 1 | 0 | 1 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 20 | 8 | 3 | 3 | 2 | 5 | 41

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 6 | 7
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 2 | 3 | 2 | 22 | 36
Waseem Ahemad . Khan | 13 | 2 | 3 | 5 | 5 | 27 | 55
Ankit Kumar | 3 | 4 | 5 | 5 | 6 | 49 | 72
Abu Sufian | 12 | 4 | 8 | 8 | 7 | 17 | 56
Jok Kuol | 1 | 1 | 5 | 1 | 0 | 16 | 24
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Raghwendra Pratap Singh | 2 | 1 | 1 | 0 | 4 | 3 | 11
Grand Total | 39 | 12 | 24 | 22 | 24 | 146 | 267

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 10 | 2 | 1 | 3 | 2 | 13 | 31
Ankit Kumar | 4 | 0 | 0 | 2 | 0 | 6 | 12
Murtaza Kutiyanawala | 0 | 0 | 1 | 1 | 2 | 16 | 20
Jok Kuol | 5 | 2 | 5 | 1 | 7 | 11 | 31
Hasan Nour | 0 | 1 | 0 | 1 | 0 | 2 | 4
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 3 | 4
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 2 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Raghwendra Pratap Singh | 3 | 0 | 1 | 3 | 0 | 0 | 7
Grand Total | 23 | 5 | 9 | 11 | 12 | 54 | 114

Please feel free to reach out for any further clarifications.