Subject: Daily performance summary for LiveSalesman team for Jan 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Jan 2022 09:05:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 74 | 0 | 74
Khaled Sufian | 0 | 0 | 70 | 10 | 80
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Amir Aziz | 4 | 0 | 0 | 0 | 4
Hasan Nour | 0 | 7 | 0 | 0 | 7
Malek Hosan | 0 | 6 | 41 | 3 | 50
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 15 | 0 | 0 | 15
Abu Sufian | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 4 | 4 | 8
Alhamzi Mohammed | 0 | 0 | 40 | 4 | 44
Ebrahim Qasem | 0 | 0 | 55 | 0 | 55
Naji Shabanh | 0 | 0 | 47 | 7 | 54
Grand Total | 4 | 29 | 331 | 28 | 392

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 132
| Delivery Related | Day of Delivery - Status | 38
| | Delayed Delivery (Furniture) | 20
| | Delayed Delivery (HH) | 3
| | Delivery Status | 27
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 234
Live Sales | (blank) | (blank) | 1
| Pre-Sale | Help placing new order | 2
Live Sales Total | | | 3
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Offers | 6
| | Payment Methods | 2
| | Using Shukran Points | 1
| | Website/App Issues | 5
| Product Related | Pricing | 2
| | Product Specification | 9
PreSales Total | | | 25
Grand Total | | | 268

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 1 | 1 | 2 | 0 | 4
Mohammed Ali | 1 | 0 | 1 | 0 | 0 | 0 | 2
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 0 | 2 | 1 | 2 | 0 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 10 | 22 | 8 | 6 | 12 | 25 | 83
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 18 | 19
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 9 | 0 | 0 | 3 | 0 | 16 | 28
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Khaled Sufian | 19 | 0 | 1 | 0 | 1 | 2 | 23
Shaha alsubaie | 3 | 0 | 4 | 1 | 2 | 5 | 15
Naji Shabanh | 9 | 3 | 2 | 2 | 1 | 8 | 25
! Hassan Saeed | 7 | 5 | 6 | 2 | 2 | 2 | 24
Ali hazzaa | 3 | 3 | 3 | 5 | 1 | 5 | 20
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 8 | 2 | 1 | 5 | 6 | 1 | 23
Mohiuddin Lsm | 0 | 0 | 7 | 6 | 6 | 1 | 20
Ebrahim Qasem | 4 | 2 | 1 | 3 | 4 | 0 | 14
Grand Total | 72 | 37 | 33 | 33 | 36 | 88 | 299

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 22 | 18 | 1 | 5 | 2 | 8 | 56
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 11 | 12
Malek Hosan | 3 | 1 | 4 | 4 | 7 | 7 | 26
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 2 | 0 | 4
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ebrahim Qasem | 0 | 0 | 0 | 2 | 0 | 0 | 2
Syed Ataullah | 13 | 1 | 0 | 1 | 0 | 0 | 15
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Shaha alsubaie | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 40 | 21 | 8 | 15 | 11 | 27 | 122

Please feel free to reach out for any further clarifications.