Subject: Daily performance summary for LiveSalesman team for Jan 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Jan 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 66 | 0 | 0 | 72
Raghwendra Pratap Singh | 0 | 0 | 36 | 0 | 2 | 38
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 3 | 2 | 8 | 0 | 1 | 14
Amir Aziz | 3 | 0 | 0 | 14 | 0 | 17
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 8 | 0 | 3 | 12
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 4
Abu Sufian | 0 | 7 | 47 | 0 | 0 | 54
Waseem Ahemad . Khan | 0 | 5 | 81 | 0 | 0 | 86
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 21 | 246 | 14 | 8 | 299

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 86
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 43
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 2
| | Return Request Initiation | 6
Customer Services Total | | | 153
Live Sales | Pre-Sale | Help placing new order | 6
Live Sales Total | | | 6
Mattress Related Total | | | 1
No Answer Total | | | 7
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 7
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 3
| | Offers | 6
| | Store Location | 1
| Product Related | Product Specification | 71
PreSales Total | | | 82
Grand Total | | | 249

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 2 | 1 | 1 | 1 | 2 | 13
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 1 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 4 | 3 | 0 | 0 | 1 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 2 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 18 | 8 | 1 | 1 | 2 | 5 | 35

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 5 | 6
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 2 | 1 | 2 | 21 | 32
Ankit Kumar | 5 | 5 | 3 | 3 | 5 | 46 | 67
Waseem Ahemad . Khan | 12 | 5 | 0 | 7 | 8 | 23 | 55
Abu Sufian | 10 | 6 | 8 | 6 | 8 | 17 | 55
Jok Kuol | 1 | 2 | 2 | 1 | 1 | 16 | 23
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 1 | 1 | 1 | 2 | 2 | 3 | 10
Grand Total | 34 | 21 | 16 | 20 | 26 | 136 | 253

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 3 | 1 | 14 | 21
Ankit Kumar | 3 | 0 | 0 | 1 | 0 | 6 | 10
Murtaza Kutiyanawala | 0 | 0 | 1 | 1 | 2 | 16 | 20
Jok Kuol | 0 | 4 | 4 | 0 | 9 | 10 | 27
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 2 | 4
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 4 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 2 | 4
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Raghwendra Pratap Singh | 4 | 1 | 2 | 4 | 0 | 0 | 11
Grand Total | 13 | 6 | 7 | 10 | 13 | 54 | 103

Please feel free to reach out for any further clarifications.