Subject: Daily performance summary for LiveSalesman team for Jan 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Jan 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 114 | 3 | 117
Khaled Sufian | 0 | 0 | 72 | 8 | 80
Hasan Nour | 0 | 19 | 0 | 0 | 19
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 2 | 0 | 0 | 2
Syed Ataullah | 1 | 9 | 0 | 0 | 10
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 9 | 0 | 0 | 9
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 76 | 3 | 79
Ebrahim Qasem | 0 | 0 | 53 | 2 | 55
Malek Hosan | 0 | 0 | 63 | 7 | 70
Naji Shabanh | 0 | 0 | 49 | 6 | 55
Grand Total | 1 | 39 | 427 | 29 | 496

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 133
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 61
| | Delayed Delivery (Furniture) | 28
| | Delayed Delivery (HH) | 4
| | Delivery Status | 43
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 279
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 1
Live Sales Total | | | 2
No Answer Total | | | 10
No Answer | No Answer | No Answer | 10
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 2
| | Website/App Issues | 7
| Policy Related | Delivery Time | 2
| Product Related | Product Specification | 23
PreSales Total | | | 39
Grand Total | | | 330

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 2 | 0 | 3
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 0 | 0 | 2 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 20 | 26 | 4 | 5 | 10 | 28 | 93
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 17 | 18
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 6 | 0 | 0 | 3 | 0 | 16 | 25
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Khaled Sufian | 9 | 0 | 1 | 1 | 0 | 3 | 14
Shaha alsubaie | 3 | 3 | 2 | 0 | 2 | 5 | 15
Naji Shabanh | 7 | 4 | 1 | 2 | 1 | 8 | 23
! Hassan Saeed | 7 | 1 | 6 | 3 | 1 | 2 | 20
Ali hazzaa | 5 | 3 | 5 | 0 | 2 | 4 | 19
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 4 | 2 | 4 | 2 | 6 | 1 | 19
Mohiuddin Lsm | 0 | 4 | 9 | 2 | 3 | 1 | 19
Ebrahim Qasem | 6 | 0 | 2 | 2 | 4 | 0 | 14
Amal Alsalamah | 1 | 1 | 0 | 0 | 0 | 0 | 2
Amal Alhamad | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 69 | 44 | 34 | 20 | 30 | 90 | 287

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 42 | 15 | 1 | 4 | 4 | 6 | 72
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 13 | 14
Malek Hosan | 1 | 2 | 3 | 2 | 7 | 9 | 24
Ali hazzaa | 0 | 1 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 2 | 0 | 0 | 4
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ebrahim Qasem | 0 | 0 | 1 | 1 | 0 | 0 | 2
Syed Ataullah | 0 | 1 | 0 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Shaha alsubaie | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 47 | 19 | 8 | 11 | 11 | 29 | 125

Please feel free to reach out for any further clarifications.