Subject: Daily performance summary for LiveSalesman team for Jan 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Jan 2022 09:01:31 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 1 | 115 | 0 | 11 | 127
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 19 | 0 | 0 | 19
Mohammed Ali | 10 | 0 | 15 | 0 | 0 | 25
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 4 | 50 | 0 | 0 | 54
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 45 | 0 | 3 | 49
Waseem Ahemad . Khan | 0 | 4 | 81 | 0 | 0 | 85
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 10 | 325 | 0 | 14 | 362

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 79
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 37
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 2
Customer Services Total | | | 123
No Answer | No Answer | No Answer | 14
No Answer Total | | | 14
PreSales | (blank) | (blank) | 5
| Other Enquiry | Offers | 13
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 3
| | Website/App Issues | 7
| Product Related | Product Specification | 55
PreSales Total | | | 85
Grand Total | | | 222

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 12 | 2 | 1 | 1 | 1 | 2 | 19
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 3 | 1 | 0 | 0 | 1 | 1 | 6
Malek Hosan | 3 | 0 | 1 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 4 | 2 | 1 | 2 | 5 | 32

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 5 | 5
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 3 | 0 | 3 | 19 | 28
Ankit Kumar | 6 | 5 | 3 | 1 | 7 | 43 | 65
Waseem Ahemad . Khan | 8 | 4 | 4 | 4 | 7 | 23 | 50
Abu Sufian | 8 | 7 | 6 | 5 | 6 | 18 | 50
Jok Kuol | 1 | 4 | 0 | 1 | 2 | 15 | 23
Mohammad Faizan | 1 | 2 | 4 | 4 | 4 | 17 | 32
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 2 | 1 | 0 | 2 | 5 | 0 | 10
Grand Total | 27 | 25 | 20 | 17 | 34 | 145 | 268

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 2 | 1 | 16 | 19
Ankit Kumar | 2 | 0 | 2 | 0 | 0 | 6 | 10
Murtaza Kutiyanawala | 0 | 1 | 1 | 0 | 2 | 16 | 20
Jok Kuol | 2 | 4 | 1 | 1 | 10 | 8 | 26
Hasan Nour | 1 | 0 | 1 | 0 | 0 | 2 | 4
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 4 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 2 | 0 | 4
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Raghwendra Pratap Singh | 0 | 1 | 0 | 4 | 0 | 0 | 5
Grand Total | 8 | 6 | 5 | 7 | 16 | 52 | 94

Please feel free to reach out for any further clarifications.