Subject: Daily performance summary for LiveSalesman team for Dec 31st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Jan 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 31st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 81 | 8 | 89
Hasan Nour | 0 | 22 | 0 | 19 | 41
Ali hazzaa | 0 | 0 | 120 | 0 | 120
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 46 | 2 | 50
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 53 | 1 | 54
Ebrahim Qasem | 0 | 0 | 39 | 2 | 41
Khaled Sufian | 0 | 0 | 8 | 1 | 9
Shaha alsubaie | 0 | 0 | 64 | 3 | 67
Grand Total | 2 | 22 | 411 | 36 | 471

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 33
| Delivery Related | Day of Delivery - Status | 77
| | Delayed Delivery (Furniture) | 15
| | Delayed Delivery (HH) | 3
| | Delivery Status | 39
| | Partial Delivery | 1
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 2
| | Return Request Initiation | 3
Customer Services Total | | | 179
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 6
No Answer Total | | | 8
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 37
| Other Enquiry | Offers | 5
| | Payment Methods | 2
| | Website/App Issues | 2
| Policy Related | Delivery Time | 2
| Product Related | Product Specification | 10
PreSales Total | | | 58
Grand Total | | | 246

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 2 | 0 | 3
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 1 | 2 | 2 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 42 | 13 | 6 | 9 | 9 | 27 | 106
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 17 | 18
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 2 | 0 | 0 | 3 | 1 | 17 | 23
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Khaled Sufian | 1 | 1 | 0 | 1 | 0 | 4 | 7
Shaha alsubaie | 3 | 4 | 1 | 1 | 1 | 4 | 14
Naji Shabanh | 3 | 4 | 3 | 0 | 1 | 10 | 21
! Hassan Saeed | 17 | 6 | 0 | 4 | 0 | 2 | 29
Ali hazzaa | 3 | 3 | 5 | 0 | 2 | 3 | 16
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 3 | 1 | 5 | 4 | 2 | 1 | 16
Mohiuddin Lsm | 1 | 9 | 5 | 5 | 2 | 0 | 22
Ebrahim Qasem | 4 | 1 | 1 | 2 | 3 | 0 | 11
Amal Alsalamah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Amal Alhamad | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 85 | 42 | 26 | 29 | 22 | 90 | 294

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 52 | 1 | 1 | 4 | 4 | 6 | 68
Javed Aslam | 0 | 0 | 1 | 0 | 1 | 14 | 16
Malek Hosan | 1 | 5 | 4 | 3 | 7 | 8 | 28
Ali hazzaa | 0 | 2 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ebrahim Qasem | 0 | 0 | 2 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 1 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 55 | 10 | 9 | 10 | 12 | 29 | 125

Please feel free to reach out for any further clarifications.