Subject: Daily performance summary for LiveSalesman team for Dec 31st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Jan 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 31st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 14 | 0 | 0 | 14
Raghwendra Pratap Singh | 0 | 0 | 70 | 0 | 3 | 73
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 5 | 24 | 0 | 2 | 31
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 7 | 3 | 28 | 0 | 9 | 47
Mohammad Faizan | 0 | 3 | 49 | 0 | 0 | 52
Waseem Ahemad . Khan | 0 | 3 | 41 | 0 | 5 | 49
Amir Aziz | 0 | 0 | 0 | 7 | 0 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 14 | 226 | 7 | 20 | 276

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 44
| Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (HH) | 2
| | Delivery Status | 7
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 2
| | Return Request Initiation | 4
Customer Services Total | | | 74
Mattress Related | Post-Sales | (blank) | 1
Mattress Related Total | | | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | (blank) | 1
| | Offers | 20
| | Payment Methods | 1
| | Promo Code | 2
| | Store Availability | 8
| | Store Location | 3
| | Website/App Issues | 6
| Policy Related | Delivery Cost | 5
| | Return Policy | 1
| Product Related | Product Specification | 47
PreSales Total | | | 94
Grand Total | | | 178

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 4 | 1 | 1 | 0 | 2 | 12
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 5 | 0 | 1 | 0 | 1 | 1 | 8
Malek Hosan | 5 | 0 | 1 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 5 | 3 | 1 | 1 | 5 | 30

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 5 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 1 | 1 | 6 | 17 | 29
Ankit Kumar | 8 | 5 | 3 | 3 | 7 | 42 | 68
Waseem Ahemad . Khan | 9 | 1 | 4 | 3 | 7 | 24 | 48
Abu Sufian | 8 | 8 | 5 | 6 | 5 | 16 | 48
Jok Kuol | 6 | 2 | 0 | 2 | 2 | 16 | 28
Mohammad Faizan | 2 | 5 | 1 | 3 | 4 | 17 | 32
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 1 | 1 | 0 | 2 | 6 | 0 | 10
Grand Total | 36 | 24 | 14 | 20 | 37 | 142 | 273

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 1 | 2 | 2 | 15 | 24
Ankit Kumar | 4 | 1 | 3 | 0 | 0 | 6 | 14
Murtaza Kutiyanawala | 0 | 1 | 1 | 0 | 3 | 15 | 20
Jok Kuol | 7 | 4 | 0 | 5 | 9 | 5 | 30
Hasan Nour | 1 | 0 | 1 | 0 | 0 | 2 | 4
Waseem Ahemad . Khan | 7 | 0 | 0 | 0 | 0 | 4 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 2 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Raghwendra Pratap Singh | 0 | 2 | 1 | 3 | 0 | 0 | 6
Grand Total | 23 | 8 | 7 | 10 | 17 | 47 | 112

Please feel free to reach out for any further clarifications.