Subject: Chat Audit JayWay
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 31 Dec 2021 05:12:37 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R4WXGKHBFP (Bhupendra): Cx did not respond to his responses and left the chat after the initial response/query. 

Chat ID: R4WXUMYGIV ( Harsh ): Cx left the chat after his query was answered and did not provide the lead generation questions. 

Chat ID: R4ZX0XR1PT ( Jason ): There was no response/query from the customer after the chat was initiated so Jason closed the chat. 

Chat ID: R42YOJ0HGA (Harsh ): Chat was closed as Harsh lost his internet connection. 

Chat ID: R42YPJ0O9T ( Harsh ): Chat was handled pretty well and as per the process expectations and guidelines. 

No abandoned/missed chat. 

Thanks and Regards, 

Amit