Subject: Daily performance summary for LiveSalesman team for Dec 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 31 Dec 2021 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 99 | 15 | 114
Ali hazzaa | 0 | 2 | 98 | 2 | 102
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 21 | 0 | 0 | 21
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 75 | 4 | 79
Amal Alsalamah | 0 | 0 | 41 | 3 | 44
Ebrahim Qasem | 0 | 0 | 59 | 5 | 64
Mohiuddin Lsm | 0 | 0 | 44 | 1 | 45
Naji Shabanh | 0 | 0 | 49 | 3 | 52
Grand Total | 0 | 25 | 465 | 33 | 523

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 128
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 67
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 4
| | Delivery Status | 69
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 2
| | Return Request Initiation | 1
Customer Services Total | | | 290
Live Sales | (blank) | (blank) | 2
Live Sales Total | | | 2
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Offers | 7
| | Payment Methods | 4
| | Store Availability | 3
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Product Specification | 7
PreSales Total | | | 27
Grand Total | | | 321

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 0 | 2 | 0 | 0 | 3
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 3 | 0 | 2 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 37 | 5 | 2 | 13 | 7 | 28 | 92
Malek Hosan | 1 | 0 | 3 | 0 | 2 | 19 | 25
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 17 | 18
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 3 | 4
Khaled Sufian | 0 | 1 | 0 | 1 | 0 | 4 | 6
Shaha alsubaie | 3 | 2 | 0 | 1 | 1 | 4 | 11
Naji Shabanh | 8 | 1 | 2 | 0 | 2 | 9 | 22
Ali hazzaa | 5 | 5 | 1 | 1 | 2 | 4 | 18
! Hassan Saeed | 14 | 7 | 1 | 3 | 0 | 2 | 27
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 2 | 5 | 2 | 4 | 1 | 1 | 15
Mohiuddin Lsm | 6 | 10 | 1 | 4 | 2 | 0 | 23
Ebrahim Qasem | 4 | 2 | 1 | 2 | 3 | 0 | 12
Amal Alsalamah | 5 | 0 | 0 | 0 | 0 | 0 | 5
Amal Alhamad | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 89 | 38 | 13 | 29 | 22 | 93 | 284

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 2 | 0 | 0 | 1 | 15 | 18
Malek Hosan | 3 | 5 | 1 | 5 | 6 | 8 | 28
Ali hazzaa | 3 | 0 | 0 | 0 | 0 | 1 | 4
Hasan Nour | 27 | 2 | 2 | 3 | 3 | 5 | 42
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ebrahim Qasem | 0 | 1 | 1 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 1 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 35 | 12 | 6 | 10 | 10 | 29 | 102

Please feel free to reach out for any further clarifications.