Subject: Daily performance summary for LiveSalesman team for Dec 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 31 Dec 2021 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 35 | 0 | 0 | 37
Raghwendra Pratap Singh | 0 | 1 | 91 | 0 | 7 | 99
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 5 | 3 | 13 | 0 | 0 | 21
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 24 | 0 | 10 | 35
Mohammed Ali | 11 | 0 | 0 | 0 | 8 | 19
Abu Sufian | 0 | 6 | 51 | 0 | 0 | 57
Mohammad Faizan | 0 | 1 | 56 | 0 | 0 | 57
Waseem Ahemad . Khan | 0 | 2 | 64 | 0 | 4 | 70
Amir Aziz | 0 | 0 | 0 | 10 | 0 | 10
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 16 | 334 | 10 | 30 | 406

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 63
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 15
| | Delayed Delivery (HH) | 3
| | Delivery Status | 20
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 5
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 120
No Answer | No Answer | No Answer | 13
No Answer Total | | | 13
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 21
| | Payment Methods | 2
| | Store Availability | 7
| | Store Location | 1
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 1
| | Delivery Time | 5
| Product Related | Pricing | 1
| | Product Specification | 94
PreSales Total | | | 139
Grand Total | | | 272

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 7 | 1 | 1 | 1 | 0 | 2 | 12
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 3 | 2 | 0 | 0 | 1 | 1 | 7
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 4 | 1 | 1 | 1 | 5 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 5 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 3 | 0 | 1 | 7 | 16 | 29
Ankit Kumar | 10 | 4 | 0 | 5 | 7 | 42 | 68
Waseem Ahemad . Khan | 7 | 5 | 1 | 3 | 8 | 24 | 48
Abu Sufian | 13 | 6 | 3 | 7 | 5 | 16 | 50
Jok Kuol | 5 | 0 | 1 | 1 | 2 | 17 | 26
Mohammad Faizan | 2 | 5 | 3 | 5 | 5 | 16 | 36
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 2 | 0 | 1 | 4 | 2 | 0 | 9
Grand Total | 41 | 23 | 9 | 26 | 36 | 141 | 276

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 0 | 1 | 2 | 3 | 14 | 26
Ankit Kumar | 0 | 3 | 0 | 0 | 0 | 6 | 9
Murtaza Kutiyanawala | 1 | 1 | 0 | 0 | 3 | 15 | 20
Jok Kuol | 11 | 1 | 0 | 5 | 9 | 4 | 30
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 2 | 4
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 2 | 2 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 2 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Raghwendra Pratap Singh | 3 | 0 | 3 | 1 | 0 | 0 | 7
Grand Total | 23 | 6 | 4 | 8 | 21 | 43 | 105

Please feel free to reach out for any further clarifications.