Subject: Tech Support Candidate - Akash Bhatele
From: Akash Bhatele <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Dec 2021 22:48:18 -0500

| | Tech Support Test

Name | Akash Bhatele
E-mail | [email-masked]
Phone Number | (91) 9584351113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Associate | 30/11/2021 | 20500
Previous Employer 2 | Frankfinn | Educational counsel | 8/6/2019 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Click the Windows “Start” button in the lower left corner of your screen to launch the Start menu.

2-Click the “All Programs” button to load a list of all the programs currently available for use on your computer.

3-Click “Internet Explorer” on the All Programs menu. Internet Explorer is the native Internet browser that comes with all Windows computers. After you click “Internet Explorer,” your computer loads the program so you can begin browsing the Internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
1-Make sure Bluetooth is turned on.
2-Touch and hold Bluetooth .
3-In the list of paired devices, tap a paired but unconnected device.
4-When your phone and the Bluetooth device are connected, the device shows as "Connected

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. And I have all the skills that's why I feel I'll be the good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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