Subject: Daily performance summary for LiveSalesman team for Dec 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Dec 2021 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 4 | 75 | 2 | 81
! Hassan Saeed | 0 | 0 | 52 | 3 | 55
Khaled Sufian | 0 | 0 | 38 | 0 | 38
Hasan Nour | 0 | 21 | 17 | 18 | 56
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 5 | 5 | 1 | 12
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 10 | 0 | 0 | 10
Alhamzi Mohammed | 0 | 0 | 60 | 7 | 67
Amal Alhamad | 0 | 0 | 51 | 2 | 53
Amal Alsalamah | 0 | 0 | 68 | 3 | 71
Mohiuddin Lsm | 0 | 0 | 43 | 3 | 46
Naji Shabanh | 0 | 0 | 40 | 6 | 46
Grand Total | 1 | 40 | 449 | 45 | 535

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 143
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 42
| | Delayed Delivery (Furniture) | 19
| | Delayed Delivery (HH) | 1
| | Delivery Status | 108
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 5
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 340
Live Sales | Pre-Sale | Live assist | 2
| | Promotion guide | 1
Live Sales Total | | | 3
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | Offers | 21
| | Payment Methods | 4
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | Pricing | 1
| | Product Specification | 8
PreSales Total | | | 37
Grand Total | | | 385

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 1 | 0 | 2 | 0 | 0 | 4
Grand Total | 1 | 1 | 0 | 2 | 0 | 2 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 31 | 7 | 3 | 18 | 9 | 32 | 100
Malek Hosan | 0 | 0 | 4 | 0 | 5 | 14 | 23
Javed Aslam | 0 | 0 | 0 | 1 | 3 | 20 | 24
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 1 | 3 | 5
! Hassan Saeed | 12 | 0 | 3 | 2 | 0 | 3 | 20
Khaled Sufian | 1 | 0 | 0 | 1 | 0 | 3 | 5
Shaha alsubaie | 8 | 6 | 0 | 2 | 1 | 4 | 21
Naji Shabanh | 7 | 4 | 1 | 2 | 5 | 6 | 25
Ali hazzaa | 4 | 7 | 1 | 2 | 3 | 4 | 21
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 9 | 5 | 2 | 4 | 1 | 1 | 22
Mohiuddin Lsm | 13 | 8 | 1 | 7 | 1 | 0 | 30
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ebrahim Qasem | 1 | 1 | 2 | 4 | 0 | 0 | 8
Amal Alsalamah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Amal Alhamad | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 92 | 39 | 17 | 43 | 30 | 92 | 313

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 4 | 0 | 8 | 6 | 8 | 32
Hasan Nour | 10 | 2 | 4 | 3 | 4 | 6 | 29
Javed Aslam | 2 | 4 | 0 | 1 | 0 | 16 | 23
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 7 | 0 | 0 | 0 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 3 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ebrahim Qasem | 0 | 2 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 34 | 12 | 5 | 15 | 10 | 32 | 108

Please feel free to reach out for any further clarifications.