Subject: Daily performance summary for LiveSalesman team for Dec 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Dec 2021 09:01:28 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 39 | 0 | 1 | 43
Raghwendra Pratap Singh | 0 | 0 | 108 | 0 | 9 | 117
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 3 | 26 | 0 | 11 | 40
Malek Hosan | 18 | 0 | 0 | 0 | 0 | 18
Ankit Kumar | 8 | 4 | 39 | 0 | 0 | 51
Mohammed Ali | 6 | 0 | 11 | 0 | 14 | 31
Abu Sufian | 0 | 2 | 63 | 0 | 0 | 65
Mohammad Faizan | 0 | 1 | 62 | 0 | 0 | 63
Waseem Ahemad . Khan | 0 | 5 | 96 | 0 | 0 | 101
Amir Aziz | 0 | 0 | 0 | 5 | 0 | 5
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 33 | 17 | 444 | 5 | 35 | 534

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 100
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 11
| | Delayed Delivery (HH) | 1
| | Delivery Status | 34
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return Request Initiation | 6
Customer Services Total | | | 171
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 16
No Answer | No Answer | No Answer | 16
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 33
| | Payment Methods | 5
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 4
| Product Related | Product Specification | 131
PreSales Total | | | 181
Grand Total | | | 369

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 1 | 0 | 1 | 0 | 2 | 8
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 2 | 1 | 1 | 1 | 0 | 1 | 6
Malek Hosan | 4 | 1 | 1 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 3 | 2 | 2 | 0 | 5 | 25

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 4 | 5
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 3 | 5 | 16 | 29
Ankit Kumar | 11 | 4 | 0 | 6 | 7 | 43 | 71
Waseem Ahemad . Khan | 6 | 4 | 4 | 5 | 4 | 23 | 46
Abu Sufian | 11 | 7 | 1 | 7 | 7 | 15 | 48
Jok Kuol | 5 | 0 | 1 | 1 | 7 | 12 | 26
Mohammad Faizan | 9 | 3 | 5 | 4 | 4 | 16 | 41
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Raghwendra Pratap Singh | 1 | 0 | 1 | 4 | 2 | 0 | 8
Grand Total | 47 | 19 | 12 | 30 | 38 | 133 | 279

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Raghwendra Pratap Singh | 3 | 1 | 3 | 0 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 2 | 1 | 3
Mohammed Ali | 6 | 1 | 1 | 1 | 5 | 15 | 29
Ankit Kumar | 0 | 5 | 0 | 0 | 0 | 6 | 11
Murtaza Kutiyanawala | 1 | 1 | 0 | 2 | 1 | 15 | 20
Abu Sufian | 0 | 0 | 0 | 1 | 0 | 1 | 2
Jok Kuol | 9 | 0 | 0 | 7 | 8 | 5 | 29
Hasan Nour | 0 | 1 | 0 | 1 | 0 | 2 | 4
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 2 | 2 | 4
Grand Total | 19 | 9 | 4 | 12 | 18 | 48 | 110

Please feel free to reach out for any further clarifications.