Subject: New Reply Received - RE: Trip Sessions Ending early again
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 29 Dec 2021 18:45:11 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Trip Sessions Ending early again  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi Alice,</div>
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The Trip this morning stopped early. Roughly 5 minutes before the end. I was in the studio office when it happened. </div>
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I'll have our AV contractor look at the automated times. </div>
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<strong style="FONT-SIZE: 11pt; COLOR: #000000">Evan Coleman</strong><br><span style="FONT-SIZE: 11pt; COLOR: #3a567e">Music Coordinator</span>
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<strong>Main: 
      </strong><a style="FONT-SIZE: 9pt; TEXT-DECORATION: none; COLOR: #131313" href="tel:312-527-5800%20x254" rel="noreferrer"><strong>312-527-5800 x254</strong></a><br><strong></strong><a style="FONT-SIZE: 9pt; TEXT-DECORATION: none; COLOR: #131313" href="mailto:[email-masked]" rel="noreferrer"><strong>[email-masked]</strong></a><strong> <br><span style="COLOR: #3a567e"><a style="COLOR: #3a567e" href="https://eastbankclub.com/" rel="noreferrer">eastbankclub.com</a></span><br>500 N 
      Kingsbury St | Chicago, Il 60654</strong>
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<div>From: Alice Apfelbach &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, December 29, 2021 9:52 AM<br>
<b>To:</b> Evan Coleman &lt;[email-masked]&gt;; Jenn Hogg &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sarah Sharon &lt;[email-masked]&gt;; Help Les Mills Virtual &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Trip Sessions Ending early again
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<div class="x_MsoNormal">Hi Evan, </div>
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<div class="x_MsoNormal">I have looped in our virtual help desk.  The release that you had an issue with on 12/20 was TRIP 21.  When the team looked at the playback history, it showed that the playback had completed, and the total length of the class (43:26)
 had played in full.  Because the shortened duration wasn’t reflected on our end, my assumption was that it was an AV-related issue, not an issue with the scheduler speaking to the iPad. 
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<div class="x_MsoNormal">For the more recent instances, do you know what day/times the classes turned off early?  I don’t want to modify your TRIP library if the releases aren’t what’s causing the problem.  </div>
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<div class="x_MsoNormal">Let me know! <br>
Alice </div>
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<div class="x_MsoNormal"><b>Alice Apfelbach | Customer Experience Manager </b></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a> 1 (224) 277-3627
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<b>From:</b> Evan Coleman &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, December 29, 2021 9:18 AM<br>
<b>To:</b> Alice Apfelbach &lt;[email-masked]&gt;; Jenn Hogg &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sarah Sharon &lt;[email-masked]&gt;<br>
<b>Subject:</b> Trip Sessions Ending early again</div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Hi Alice, </span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">We're experiencing more virtual sessions ending early (5 minutes) where they simply cut off and go black. </span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Can you look into this and see if we can get those pulled from our content, or if there's a way to figure out which ones are short?</span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">I know we've discussed this before so it would be nice to come up with a solution. </span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Thanks!  </span></div>
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<strong><span style='font-family:"Arial",sans-serif; color:black'>Evan Coleman</span></strong><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#3A567E'><br>
</span><span style='font-family:"Arial",sans-serif; color:#3A567E'>Music Coordinator</span><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#3A567E'></span>
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<strong><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#131313'>Main:
</span></strong><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#131313'><a href="tel:312-527-5800%20x254" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif; color:#131313; text-decoration:none'>312-527-5800 x254</span></strong></a><br>
<a href="mailto:[email-masked]" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif; color:#131313; text-decoration:none'>[email-masked]</span></strong></a><strong><span style='font-family:"Arial",sans-serif'> </span></strong><b><br>
</b></span><strong><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#3A567E'><a href="https://eastbankclub.com/" rel="noreferrer"><span style="color:#3A567E">eastbankclub.com</span></a></span></strong><b><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#131313'><br>
<strong><span style='font-family:"Arial",sans-serif'>500 N Kingsbury St | Chicago, Il 60654</span></strong></span></b><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#131313'></span>
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<strong><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#727272'>CONFIDENTIALITY NOTE: The information contained in this communication may be confidential and is intended only for the use of the recipient named above.
 If you are not the intended recipient of this message, please immediately alert the sender by reply email and then delete this message and its attachments. Do not deliver, distribute or copy this message and/or any of its attachments and do not disclose the
 contents of or take any action in reliance upon the information contained in this communication or any of its attachments.
</span></strong><span style='font-size:10.0pt; font-family:"Arial",sans-serif'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5091