Subject: New Reply Received - Reset Password
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 29 Dec 2021 16:16:43 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Reset Password  Ticket comment <div dir="auto">Hi, </div>
<div dir="auto"><br></div>
<div dir="auto">Would you be able to let me know what email address this is registered to please? </div>
<div dir="auto"><br></div>
<div dir="auto">As I think it may be going to the old GM’s email address. </div>
<div dir="auto"><br></div>
<div dir="auto">Thank you </div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 29 Dec 2021 at 4:11 pm, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
	<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
<div dir="ltr">Hi Chloe,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us.</div>
<div dir="ltr"><div><br></div></div>
<div dir="ltr">
<div>Your Virtual username is <font color="#080707"><span style="background-color:rgb(255,255,0)" dir="ltr"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a> </span><span style="background-color:rgb(255,255,255)" dir="ltr">and you can choose to reset your password by following the directions below:</span></font>
</div>
<div><br style="box-sizing:border-box"></div>
<div>Click reset password, input your <font color="#080707"><span style="background-color:rgb(255,255,0)" dir="ltr"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></font> username and then confirm. You will then receive a password reset email. After you have reset your password, you can login to the Virtual Scheduler and iPad with your username and newly created password.</div>
<div><br></div>
<div>
<div>
<span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>Please </span><a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer" target="_blank">click here</a><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'> to access the Virtual Scheduler login page and click 'Reset Password', as below.</span>
</div>
<div><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'> </span></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY1NTA4OTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NhZ6QRQqtl8mFAJtjh8PbSk4WczYWlwNkqt_MPgGgoc"><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br></span>
</div>
<div><br></div>
<div><br></div>
<div>You will then be taken to the page below to enter your username or the email associated with your account.</div>
<div>Click 'confirm'</div>
<div>An email will be sent to your registered email address with instructions on how to reset your password.</div>
<div><br></div>
<div> </div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY2NTcwNDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NxcqrzrWzySYYgW5JtyPk8f7BkMaxSbeN-JtQEI9OwE" alt="image" title="image" height="552px"></div>
<br><div><br></div>
<div>
<b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain </b><strong>synchronization</strong><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'> with the Scheduler timetable by clicking on 'Login with my new password', as below:</b>
</div>
<div><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br></b></div>
<div><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'> </b></div>
<div><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM4NTI4NzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Ol9Y-QYRtyEpT-Ha8D1inamkQa41_pRSbWPJj2mE8ok" alt="image" title="image"></b></div>
<b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br></b><div><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'> </span></div>
<div>
<font>I</font>f you do not have access to that email address, please let me know what email you'd like to be associated with your Virtual account and we can make that change.</div>
</div>
<div><br style="box-sizing:border-box"></div>
<div>Let us know how that goes for you!</div>
<div><br></div>
<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services </div>
<div dir="ltr">Les Mills Virtual App</div>
</div>
</div>
</div>
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
<div>
                          <blockquote>
                            On
                            Thu, 30 Dec at  5:07 AM
                            <span>,  Chloe Crippen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div>Hi, </div>
<div dir="auto"><br></div>
<div dir="auto">I am currently having issues getting into the virtual app at my club, could I please reset the password. It is for Blunsdon Fitness+.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you </div>-- <br><div dir="ltr"><div dir="ltr">
<div style="color:rgb(34,34,34)">
<div><div dir="ltr"><div dir="ltr">Kind Regards<div>Chloe Crippen</div>
<div>Head of Department </div>
</div></div></div>
<br>
</div>
<div style="color:rgb(34,34,34)">
<div style="color:rgb(136,136,136)"><b style="font-size:12.8px"><font color="#666666">Blunsdon Fitness+</font></b></div>
<div style="color:rgb(136,136,136)"><b><font>The Ridge, Blunsdon, </font><span style="font-family:tahoma,sans-serif">Swindon, </span><span style="font-family:tahoma,sans-serif">Wiltshire </span><span style="font-family:tahoma,sans-serif">SN26 7AS </span></b></div>
<div>
<font><font color="#888888"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">[email-masked]</a> </font></font><span style="color:rgb(136,136,136);font-family:tahoma,sans-serif">|</span><span style="color:rgb(136,136,136);font-family:tahoma,sans-serif"> 07311 288212</span>
</div>
<div><span style="font-family:tahoma,sans-serif"><a href="http://www.blunsdonhouse.co.uk/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank"><font color="#0000ff">www.blunsdonhouse.co.uk</font></a><font color="#0b5394"> </font><font color="#888888">| 01793 720640</font></span></div>
</div>
</div></div>

                          </span>
</blockquote>
                        </div>
</div></div>
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"></div>

	

</div>
</blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<div style="color:rgb(34,34,34)">
<div><div dir="ltr"><div dir="ltr">Kind Regards<div>Chloe Crippen</div>
<div>Head of Department </div>
</div></div></div>
<br>
</div>
<div style="color:rgb(34,34,34)">
<div style="color:rgb(136,136,136)"><b style="font-size:12.8px"><font color="#666666">Blunsdon Fitness+</font></b></div>
<div style="color:rgb(136,136,136)"><b><font>The Ridge, Blunsdon, </font><span style="font-family:tahoma,sans-serif">Swindon, </span><span style="font-family:tahoma,sans-serif">Wiltshire </span><span style="font-family:tahoma,sans-serif">SN26 7AS </span></b></div>
<div>
<font><font color="#888888"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a> </font></font><span style="color:rgb(136,136,136);font-family:tahoma,sans-serif">|</span><span style="color:rgb(136,136,136);font-family:tahoma,sans-serif"> 07311 288212</span>
</div>
<div><span style="font-family:tahoma,sans-serif"><a href="http://www.blunsdonhouse.co.uk/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><font color="#0000ff">www.blunsdonhouse.co.uk</font></a><font color="#0b5394"> </font><font color="#888888">| 01793 720640</font></span></div>
</div>
</div></div>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5092