Subject: RE: 04753288 / Web Policy / ref:_00D301GN6a._5003Z1LFWlA:ref
From: Sophos Support <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Dec 2021 07:08:10 +0000 (GMT)

Hi Ashish,

This is regarding your service request number 04753288.

Problem statements

Need to allow youtube

Steps to be taken:

If you have everything blocked from firewall rules and allow few videos from youtube. Please refer below article:

https://support.sophos.com/support/s/article/KB-000036901?language=en_US

You can try steps mentioned in above link. It is mentioned it don' t work 100% and need to install certificate on each user PC

There is no specific categories that can be filtered and allowed in youtube. It is either allow or block full youtube.

Plan of Action

Please follow steps mentioned in above links and update us with your observations/results. You can update us via mail/call us on Support Line number.

Just to let you know, my shift timings for the current month is 09:00 IST to 18:00 IST (GMT +5:30) during Monday to Friday.

Thank you for choosing Sophos. Have a nice day ahead.

Regards,
Vandan Patel

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