Subject: Daily performance summary for LiveSalesman team for Dec 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Dec 2021 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 56 | 5 | 61
Khaled Sufian | 0 | 0 | 63 | 2 | 65
Hasan Nour | 0 | 8 | 0 | 10 | 18
Jok Kuol | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 1 | 0 | 0 | 1
Malek Hosan | 3 | 20 | 1 | 0 | 24
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 23 | 14 | 2 | 39
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 42 | 5 | 47
Amal Alsalamah | 0 | 0 | 52 | 3 | 55
Ebrahim Qasem | 0 | 0 | 26 | 3 | 29
Mohiuddin Lsm | 0 | 0 | 18 | 7 | 25
Naji Shabanh | 0 | 0 | 26 | 8 | 34
Shaha alsubaie | 0 | 0 | 23 | 6 | 29
Amal Alhamad | 0 | 0 | 0 | 1 | 1
Grand Total | 3 | 53 | 321 | 52 | 429

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 129
| Delivery Related | Day of Delivery - Status | 11
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 68
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 5
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 233
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 2
| Other Enquiry | Store Availability | 2
| | Store Location | 1
| Product Related | Product Specification | 9
PreSales Total | | | 14
Grand Total | | | 252

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 0 | 2 | 0 | 0 | 3
Grand Total | 1 | 0 | 0 | 2 | 0 | 2 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 12 | 3 | 6 | 18 | 7 | 26 | 72
Malek Hosan | 0 | 5 | 0 | 1 | 3 | 19 | 28
Javed Aslam | 0 | 1 | 0 | 1 | 3 | 25 | 30
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 0 | 1 | 0 | 0 | 1 | 3 | 5
Khaled Sufian | 3 | 1 | 3 | 0 | 2 | 4 | 13
! Hassan Saeed | 16 | 2 | 6 | 2 | 1 | 5 | 32
Shaha alsubaie | 14 | 1 | 0 | 3 | 2 | 6 | 26
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali hazzaa | 8 | 3 | 1 | 1 | 6 | 4 | 23
Naji Shabanh | 5 | 2 | 2 | 4 | 8 | 5 | 26
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 10 | 6 | 0 | 8 | 0 | 1 | 25
Ebrahim Qasem | 5 | 2 | 1 | 4 | 2 | 0 | 14
Mohiuddin Lsm | 22 | 2 | 2 | 6 | 1 | 0 | 33
Amal Alhamad | 3 | 0 | 0 | 0 | 0 | 0 | 3
Amal Alsalamah | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 103 | 29 | 21 | 49 | 36 | 102 | 340

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 13 | 0 | 1 | 11 | 8 | 8 | 41
Hasan Nour | 4 | 4 | 2 | 3 | 5 | 7 | 25
Javed Aslam | 9 | 1 | 1 | 1 | 1 | 14 | 27
Ali hazzaa | 9 | 0 | 0 | 0 | 0 | 1 | 10
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 3 | 0 | 0 | 0 | 3
Ebrahim Qasem | 3 | 3 | 0 | 0 | 0 | 0 | 6
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 1 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 10 | 7 | 15 | 15 | 30 | 119

Please feel free to reach out for any further clarifications.