Subject: Daily performance summary for LiveSalesman team for Dec 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Dec 2021 09:01:31 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 8 | 0 | 1 | 14
Raghwendra Pratap Singh | 0 | 3 | 80 | 0 | 27 | 110
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 15 | 0 | 17 | 34
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 14 | 0 | 13 | 0 | 0 | 27
Ankit Kumar | 1 | 9 | 41 | 0 | 2 | 53
Abu Sufian | 0 | 10 | 43 | 0 | 0 | 53
Mohammad Faizan | 0 | 6 | 44 | 0 | 0 | 50
Amir Aziz | 0 | 0 | 0 | 7 | 0 | 7
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 31 | 244 | 7 | 48 | 352

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 12
| | Delayed Delivery (HH) | 2
| | Delivery Status | 38
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refunds after Return | 3
| | Return Request Initiation | 4
Customer Services Total | | | 84
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | (blank) | 2
| | Offers | 3
| | Payment Methods | 3
| | Store Availability | 8
| Policy Related | Delivery Cost | 1
| | Delivery Time | 3
| Product Related | Pricing | 1
| | Product Specification | 100
PreSales Total | | | 121
Grand Total | | | 210

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 1 | 0 | 1 | 0 | 2 | 8
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 4 | 0 | 1 | 1 | 1 | 0 | 7
Malek Hosan | 2 | 0 | 1 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 19 | 1 | 2 | 2 | 1 | 5 | 30

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 4 | 5
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 3 | 5 | 16 | 28
Ankit Kumar | 12 | 0 | 2 | 4 | 9 | 38 | 65
Waseem Ahemad . Khan | 6 | 2 | 4 | 7 | 2 | 23 | 44
Abu Sufian | 14 | 4 | 3 | 8 | 4 | 14 | 47
Jok Kuol | 2 | 2 | 1 | 1 | 7 | 11 | 24
Mohammad Faizan | 9 | 6 | 4 | 3 | 5 | 15 | 42
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Raghwendra Pratap Singh | 2 | 1 | 1 | 4 | 2 | 0 | 10
Grand Total | 48 | 15 | 16 | 30 | 36 | 125 | 270

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 1 | 0 | 2 | 6 | 11
Ankit Kumar | 5 | 0 | 0 | 0 | 0 | 6 | 11
Murtaza Kutiyanawala | 2 | 0 | 0 | 2 | 1 | 15 | 20
Abu Sufian | 0 | 0 | 0 | 1 | 0 | 1 | 2
Jok Kuol | 7 | 0 | 1 | 9 | 7 | 5 | 29
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 2 | 4
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 2 | 2 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 2 | 0 | 2
Raghwendra Pratap Singh | 6 | 2 | 1 | 0 | 0 | 0 | 9
Grand Total | 22 | 3 | 3 | 13 | 14 | 37 | 92

Please feel free to reach out for any further clarifications.