Subject: New Reply Received - trouble
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 29 Dec 2021 00:52:12 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  trouble  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>o.k thank you!!</span></div>
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<strong style="FONT-FAMILY: Verdana"><font color="#527aae">Terian Szymczak</font><br style="FONT-FAMILY: Verdana"></strong><font>Sr. Program Director  | 
      CHASCO Family YMCA<br><strong>YMCA of Greater Williamson County<br></strong>Phone: 
      512-246-YMCA</font><font><br>[email-masked]<br></font><a title="" style="FONT-FAMILY: Verdana" href="http://ymcagwc.org" rel="noreferrer">ymcagwc.org</a><font> | The Y.™ For a better us.</font>
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<font>Follow us:<br style="FONT-FAMILY: Verdana"></font><a href="https://www.facebook.com/YMCAGWC" rel="noreferrer"></a> <a href="https://www.youtube.com/channel/UCSS5vME5gsNoIfCoGNFfe_g" rel="noreferrer"></a><a class="socialLink" href="https://www.facebook.com/user_name_here" rel="noreferrer"></a><a class="socialLink" href="https://www.facebook.com/ymcagwc" rel="noreferrer"><img class="socialLink" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTIzMTU4NjksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.2_yviUpt3Q4reEURMvJF-tqo9KXX-tn8Vha8bkkdy_Y"></a> <a class="socialLink" href="https://www.instagram.com/ymcagwc/" rel="noreferrer"><img class="socialLink" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTIzMTU4NzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ws6MFc8HN4df88W8TIh6b4agnjKM_1QHrWRu41BgEik"></a> <a class="socialLink" href="https://www.youtube.com/channel/UCSS5vME5gsNoIfCoGNFfe_g" rel="noreferrer"><img class="socialLink" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTIzMTU4NzEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.I6O-jLyUDt1L95bPj-nhIoNtprIIz5kExVYJWUY7DEw"></a> <br><a title="" href="https://www.youtube.com/channel/UCSS5vME5gsNoIfCoGNFfe_g" rel="noreferrer"></a>
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    <td style="PADDING-BOTTOM: 10px; PADDING-TOP: 10px" colspan="2"><a title="" href="https://ymcagwc.org/programs/youth-camps/holiday-camp/" rel="noreferrer"><img style="" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTIzMTU4NzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.TGv7Ry56x2KuUGXd8xa9TDGcDLNY3MEAV38dl6l4yzw"></a></td>
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    <td colspan="2"><span style="FONT-SIZE: 9px; FONT-FAMILY: Tahoma; COLOR: #959595; LINE-HEIGHT: 11px"><span><span>The 
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Tuesday, December 28, 2021 6:16 PM<br>
<b>To:</b> Terian Szymczak &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: trouble</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for checking. This indicates an issue with internet connectivity - your IT team may want to confirm that the iPads have stable connections at the Chasco location.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5087" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5087</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 29 Dec at 12:37 PM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>The diagnostic test indicated trouble with the scheduler connectivity.</span></div>
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<strong><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:#527AAE'>Terian Szymczak</span></strong><b><span style='font-size:8.5pt;font-family:"Verdana",sans-serif'><br>
</span></b><span style='font-size:8.5pt;font-family:"Arial",sans-serif'>Sr. Program Director | CHASCO Family YMCA<br>
<strong><span style='font-family:"Arial",sans-serif'>YMCA of Greater Williamson County</span></strong><b><br>
</b>Phone: 512-246-YMCA<br>
[email-masked]<br>
<a href="http://ymcagwc.org" title="" rel="noreferrer"><span style='font-family:"Verdana",sans-serif'>ymcagwc.org</span></a> | The Y.™ For a better us.
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif'>Follow us:</span><span style='font-size:8.5pt;font-family:"Verdana",sans-serif'><br>
</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif'> <a href="https://www.facebook.com/ymcagwc" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="100" height="100" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTIzMTU4NjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uiaTgy0zR-lMEYDs9At21dIUE_G_FBSGEP5iyk1_cPw" alt="Image removed by sender."></span></a> <a href="https://www.instagram.com/ymcagwc/" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="100" height="100" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTIzMTU4NjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uiaTgy0zR-lMEYDs9At21dIUE_G_FBSGEP5iyk1_cPw" alt="Image removed by sender."></span></a> <a href="https://www.youtube.com/channel/UCSS5vME5gsNoIfCoGNFfe_g" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="100" height="100" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTIzMTU4NjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uiaTgy0zR-lMEYDs9At21dIUE_G_FBSGEP5iyk1_cPw" alt="Image removed by sender."></span></a> </span>
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<div class="MsoNormal" style="line-height:12.75pt"><span style='font-size:8.5pt;font-family:"Arial",sans-serif'><a href="https://ymcagwc.org/programs/youth-camps/holiday-camp/" title="" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="100" height="100" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTIzMTU4NjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uiaTgy0zR-lMEYDs9At21dIUE_G_FBSGEP5iyk1_cPw" alt="Image removed by sender."></span></a></span></div>
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<span style='font-size:7.0pt;font-family:"Tahoma",sans-serif;color:#959595'>The message and information contained in or attached to this communication is privileged and confidential and intended only for the
 person named above. If you are not the intended recipient of the transmission, you are hereby notified that any dissemination, distribution or copying of the communication to anyone other than the intended recipient is strictly prohibited. If you received
 this communication in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then please delete this communication from your computer. Thank you.</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Tuesday, December 28, 2021 4:12 PM<br>
<b>To:</b> Terian Szymczak &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: trouble</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for contacting Les Mills Virtual App support. Could you please run a diagnostics test on the affected iPads, please?<br>
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1. Unlock the padlock to the top right of the App<br>
2. Navigate to SETTINGS &gt; Version &gt; Run Diagnostics Test<br>
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Please let us know how it goes. We look forward to hearing from you.<br>
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Best Regards,<br>
AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5087" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5087</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 29 Dec at 9:48 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I am having trouble with my programming in Studio 1 at the chasco location.  My programs are not playing – additionally all of my ipads are indicating they are not synced. 
 I rebooted studio 1 by putting in the password that seems to have solved that one.  Also, there’s a large “next program” banner in the upper right hand corner of the screen I can’t get to disappear.  I manually started Flow for some members but couldn’t fix
 this issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you look and see what’s happening?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you.
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<strong><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:#527AAE'>Terian Szymczak</span></strong><b><span style='font-size:8.5pt;font-family:"Verdana",sans-serif'><br>
</span></b><span style='font-size:8.5pt;font-family:"Arial",sans-serif'>Sr. Program Director | CHASCO Family YMCA<br>
<strong><span style='font-family:"Arial",sans-serif'>YMCA of Greater Williamson County</span></strong><b><br>
</b>Phone: 512-246-YMCA<br>
[email-masked]<br>
<a href="http://ymcagwc.org" title="" rel="noreferrer"><span style='font-family:"Verdana",sans-serif'>ymcagwc.org</span></a> | The Y.™ For a better us.
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5087