Subject: Ticket re-opened - [#5087] trouble
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 29 Dec 2021 00:52:12 +0000

Hi Pritish Nandi,  Ticket “#5087 – trouble” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5087 to view the ticket.  Ticket comment   
 o.k thank you!! 

  

 

  
     
Terian Szymczak Sr. Program Director  | 
      CHASCO Family YMCA YMCA of Greater Williamson County Phone: 
      512-246-YMCA [email-masked] ymcagwc.org | The Y.™ For a better us.

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 From: Les Mills International [mailto:[email-masked]]
 
Sent: Tuesday, December 28, 2021 6:16 PM 
To: Terian Szymczak <[email-masked]> 
Subject: Re: trouble

 

 

 
 
 CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
 know the content is safe. 

 

 

 

 Hi Terian, 

 
 
 ​ 

 
 
 Thank you for checking. This indicates an issue with internet connectivity - your IT team may want to confirm that the iPads have stable connections at the Chasco location. 

 

   

 
 Please let us know how it goes. 

 

   

 
 Best Regards, 
AJ 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5087  

 

 
On Wed, 29 Dec at 12:37 PM
, Terian Szymczak <[email-masked]> wrote: 

 

 The diagnostic test indicated trouble with the scheduler connectivity. 

 

 

  

 
 
Terian Szymczak 
Sr. Program Director | CHASCO Family YMCA 
YMCA of Greater Williamson County 
Phone: 512-246-YMCA 
[email-masked] 
ymcagwc.org | The Y.™ For a better us.

 

 
 
Follow us: 

 

 

 

 
 
The message and information contained in or attached to this communication is privileged and confidential and intended only for the
 person named above. If you are not the intended recipient of the transmission, you are hereby notified that any dissemination, distribution or copying of the communication to anyone other than the intended recipient is strictly prohibited. If you received
 this communication in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then please delete this communication from your computer. Thank you.

 

 

 
 
From: Les Mills International [mailto:[email-masked]]
 
Sent: Tuesday, December 28, 2021 4:12 PM 
To: Terian Szymczak <[email-masked]> 
Subject: Re: trouble

 

 

 

 

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
 know the content is safe.

 

 

 

 

 Hi Terian, 

 

 

 

 
 
 Thank you for contacting Les Mills Virtual App support. Could you please run a diagnostics test on the affected iPads, please? 
 
1. Unlock the padlock to the top right of the App 
2. Navigate to SETTINGS > Version > Run Diagnostics Test 
​ 
Please let us know how it goes. We look forward to hearing from you. 
 
Best Regards, 
AJ 
Customer Services 
Les Mills Virtual App 

 

 
  
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5087 

 

 

 

 

 
 
 On Wed, 29 Dec at 9:48 AM
, Terian Szymczak <[email-masked]> wrote:  

 

 
 Hi, 

 

 

 

 
 
 I am having trouble with my programming in Studio 1 at the chasco location.  My programs are not playing – additionally all of my ipads are indicating they are not synced. 
 I rebooted studio 1 by putting in the password that seems to have solved that one.  Also, there’s a large “next program” banner in the upper right hand corner of the screen I can’t get to disappear.  I manually started Flow for some members but couldn’t fix
 this issue. 

 

 

 

 
 
 Can you look and see what’s happening? 

 

 

 

 
 
 Thank you.

 

 

 

 

Terian Szymczak 
Sr. Program Director | CHASCO Family YMCA 
YMCA of Greater Williamson County 
Phone: 512-246-YMCA 
[email-masked] 
ymcagwc.org | The Y.™ For a better us.

 

 

Follow us: 

 

 

 

 

 

The message and information contained in or attached to this communication is privileged and confidential and intended only for the
 person named above. If you are not the intended recipient of the transmission, you are hereby notified that any dissemination, distribution or copying of the communication to anyone other than the intended recipient is strictly prohibited. If you received
 this communication in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then please delete this communication from your computer. Thank you.

 

 

 
 
5087:859387

 

 

 

 
 
5087:859387