Subject: Re: 04765511 / Drive issue / ref:_00D301GN6a._5003Z1LFr0F:ref
From: Ashish Dabral <[email-masked]>
To: support <[email-masked]>
Date: Tue, 28 Dec 2021 08:34:36 -0700 (MST)

Hello Team, 

We tried both KBA. However, no one has worked. Please find below the answer of your questions 

1. E xisting one 
2. We were not able to access it 
3. 12:30 PM to 9:30 PM IST 

Regards, 
Ashish Dabral 

From: "support" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, December 28, 2021 4:25:48 PM 
Subject: RE: 04765511 / Drive issue / ref:_00D301GN6a._5003Z1LFr0F:ref 

Hi Ashish, 

This is regarding your service request number 04765511. 

Your time is valuable to us. Request you to please provide me with the following information, so that we can provide you the solution at the earliest. 

    1. Is this a new deployment or an existing one. 
    2. If its an existing environment were you able to access it previously or not ? 
    3. Also please let me know your availability so that we can troubleshoot this issue. 

Based on your reported issue/query description, we believe that following steps/KBA help you to resolve the reported issue. 

https://support.sophos.com/support/s/article/KB-000038694?language=en_US 

https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/117385/sophos-xg-firewall-what-to-do-when-the-web-admin-is-not-accessible 

In case of any urgent assistance, you can also call us on our Support Help Line Number: 

For Sophos Network Security Product, related assistance (XG, UTM9, Email Gateways): [ https://secure2.sophos.com/en-us/support/open-a-support-case.aspx | https://secure2.sophos.com/en-us/support/open-a-support-case.aspx ] 
Thank you for choosing Sophos. 

Have a nice day ahead. 
Nipun Dixit 
[email-masked] 
Sophos Technical Support 

--------------- Original Message --------------- 
From: Sophos Support [[email-masked]] 
Sent: 12/28/2021 2:18 PM 
To: [email-masked] 
Subject: 04765511 / Drive issue / ref:_00D301GN6a._5003Z1LFr0F:ref 

Hi Manoj, 

Thank you for contacting Sophos Technical Support. 

Subsequent to our chat discussion for the issue related to "Firewall access", I have created this service request 04765511 for you , the engineer will get back to you soon . 

Regards, 

Sadia Gowhar 

If the urgency or business impact of your case changes or you require immediate assistance, please contact us by telephone: https://www.sophos.com/en-us/support/contact-support.aspx 

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