Subject: Chat Audit JayWay
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 28 Dec 2021 04:28:28 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R4ZS47IK3W (Harsh): Cx provided most of the details like the number of travelers so there was no point asking the question and the response should be related to the service something like " I would be more than happy to assist you with a travel itinerary, we can get one of our expert vacation planners to get in touch with you with more information. 

Chat ID: R4ZSA8MC3D (Harsh): Chat was handled perfectly well and as per process expectations and guidelines. 

Chat ID: R40SGE74GK ( Jason ): Customer advised about the duration of the trip in the initial response so there was no point in asking about it however customer left the chat after a while, incomplete chat. 

Chat ID: R40SHEIC17 ( Jason ): Chat was handled really well and as per process standards and parameters. 

No abandoned/missed chat. 

Thanks and Regards, 

Amit