Subject: RE: 04765511 / Drive issue / ref:_00D301GN6a._5003Z1LFr0F:ref
From: Sophos Support <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Dec 2021 10:55:48 +0000 (GMT)

Hi Ashish,

This is regarding your service request number 04765511.

Your time is valuable to us. Request you to please provide me with the following information, so that we can provide you the solution at the earliest.

Is this a new deployment or an existing one.
If its an existing environment were you able to access it previously or not ?
Also please let me know your availability so that we can troubleshoot this issue.

Based on your reported issue/query description, we believe that following steps/KBA help you to resolve the reported issue.

https://support.sophos.com/support/s/article/KB-000038694?language=en_US

https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/117385/sophos-xg-firewall-what-to-do-when-the-web-admin-is-not-accessible

In case of any urgent assistance, you can also call us on our Support Help Line Number:

For Sophos Network Security Product, related assistance (XG, UTM9, Email Gateways): https://secure2.sophos.com/en-us/support/open-a-support-case.aspx
Thank you for choosing Sophos.

Have a nice day ahead.
Nipun Dixit
[email-masked]
Sophos Technical Support

--------------- Original Message ---------------
From: Sophos Support [[email-masked]]
Sent: 12/28/2021 2:18 PM
To: [email-masked]
Subject: 04765511 / Drive issue / ref:_00D301GN6a._5003Z1LFr0F:ref

Hi Manoj,

Thank you for contacting Sophos Technical Support.

Subsequent to our chat discussion for the issue related to "Firewall access", I have created this service request 04765511  for you , the engineer will get back to you soon .

Regards,

Sadia Gowhar

If the urgency or business impact of your case changes or you require immediate assistance, please contact us by telephone: https://www.sophos.com/en-us/support/contact-support.aspx

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