Subject: Tech Support Candidate - SRIJAN RASTOGI
From: SRIJAN RASTOGI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Dec 2021 04:54:53 -0500

| | Tech Support Test

Name | SRIJAN RASTOGI
E-mail | [email-masked]
Phone Number | (+91) 7300620394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | HARIDWAR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DEV SANSKRITI UNIVERSITY | TECHNICAL ASSISTANT | 15-JAN-2022 | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

SHOWING ADDS ON WEBSITE.
WEBSITE IS NOT LOOKING ATTRACTIVE.
THE CONTENT OF WEBSITE IN LOGICAL FORMAT.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Settings on your phone.
Tap About the phone (this option is also called Device info).
Tap System updates.
Tap Update now.
Your smartphone is now searching for updates. If an update is found, the screen will explain how to perform it.
Open your smartphone's settings and tap Bluetooth. Make sure the switch is on. If the switch is blue, that means it's on. If the switch is gray, tap it to turn it on.
Turn on your speaker. When you buy a new Bluetooth speaker, it always starts in pairing mode. This setting is required to find your smartphone.
Hold your smartphone close to the speaker and wait until it appears on the Bluetooth screen under Other devices. In most cases, the speaker's name or brand will appear here. Tap the name and your smartphone will establish a connection to your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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