Subject: Tech Support Candidate - Pankaj Rawat
From: Pankaj Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Dec 2021 04:18:41 -0500

| | Tech Support Test

Name | Pankaj Rawat
E-mail | [email-masked]
Phone Number | (+91) 8368481330
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Remote support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GGA INDIA PVT LTD | IT Executive | | 21,125
Previous Employer 1 | Deep Data Solution Pvt Ltd | IT Executive | | 10,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, let's get the obvious out of the way are you connected to the internet? Check the icon in the corner of your screen to see if your computer detects a strong connection. If you're in Airplane Mode or accidentally turned Wi-Fi off, that's your obvious culprit. Try visiting other sites to see if they work. If some sites work and one doesn't, it probably isn't your internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firs of all i have to turn on bluetooh of both devices then i will pair both devices bluetooth to each other by their name and then it here we go they will connected to each other.
What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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