Subject: Tech Support Candidate - RANA SHIVAM KUMAR RANA
From: RANA SHIVAM KUMAR RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Dec 2021 04:04:52 -0500

| | Tech Support Test

Name | RANA SHIVAM KUMAR RANA
E-mail | [email-masked]
Phone Number | (91) 9065253131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | PATNA BIHAR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet Global Technology | IT SUPPORT | | 10000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check user internet connection
and internet is connected after restart PC and also site is not open then check internet speed but www.ndtv.com site is not open then problem is find sit is down/crash.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I am open bluetooth in my speaker then open in mobile bluetooth and search speaker bluetooth name and connected.

What according to you makes you a good candidate for customer service or technical support job?

Yes I am a good candidate because I am a support any problem of customers quickly resolved. IT related any problem of customers I am handle all problem.
Thanks
Rana Shivam Kumar

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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