Subject: Tech Support Candidate - Kaushal Kumar Kaushal
From: Kaushal Kumar Kaushal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Dec 2021 04:00:11 -0500

| | Tech Support Test

Name | Kaushal Kumar Kaushal
E-mail | [email-masked]
Phone Number | (0) 9026009343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indusind bank | Desktop support Engineer | 15day notice period | 20000
Previous Employer 1 | Cetpa Infotech Pvt Ltd | Desktop support Engineer | | 14000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all we Check our internet connection
2.Then we check URL is correct or not
3.Browser is updated or not
4.proxy is correct or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth and mobile phone
2.Enable the Bluetooth of mobile phone
3.Search the Bluetooth speaker device name in the mobile phone
4.Then pair the both devices

What according to you makes you a good candidate for customer service or technical support job? | I can understand customer requirements/issues quickly. In very less talk
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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