Subject: Tech Support Candidate - Sanjay Sharma
From: Sanjay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Dec 2021 23:52:23 -0500

| | Tech Support Test

Name | Sanjay Sharma
E-mail | [email-masked]
Phone Number | (+91) 8287920742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JC Gracomm | System support | NA | 21K
Previous Employer 1 | Genpact india | EUC Engineer | Dec 2020 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Primarily I can check that lan cable is inserted properly.. If is it ok and again facing the same issue than I have to reach out with local IT support via making a call to SD Team Or raising a SR request over the ticketing tool console.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Primarily I have to switched on the devices after that I have to pair with bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have 3 year of experienced in technical support. I have customer management experienced how to communicate and explain the things under the situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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