Subject: Daily performance summary for LiveSalesman team for Dec 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Dec 2021 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 48 | 16 | 64
Ali hazzaa | 0 | 0 | 33 | 1 | 34
Khaled Sufian | 0 | 0 | 34 | 2 | 36
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 6 | 17 | 2 | 25
Javed Aslam | 0 | 11 | 0 | 0 | 11
Jok Kuol | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 2 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 4 | 28 | 3 | 35
Shaha alsubaie | 0 | 5 | 17 | 3 | 25
Amal Alhamad | 0 | 0 | 21 | 5 | 26
Amal Alsalamah | 0 | 0 | 42 | 7 | 49
Mohiuddin Lsm | 0 | 0 | 18 | 8 | 26
Naji Shabanh | 0 | 0 | 28 | 2 | 30
Grand Total | 0 | 27 | 288 | 49 | 364

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 111
| Delivery Related | Day of Delivery - Status | 16
| | Delayed Delivery (Furniture) | 12
| | Delayed Delivery (HH) | 2
| | Delivery Status | 65
| | Missing items\parts | 3
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return item not received | 1
Customer Services Total | | | 227
PreSales | Policy Related | (blank) | 1
| | Delivery Time | 1
| Product Related | Product Specification | 6
PreSales Total | | | 8
Grand Total | | | 235

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 0 | 2
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 2 | 0 | 2 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 7 | 6 | 10 | 16 | 11 | 28 | 78
Malek Hosan | 0 | 3 | 0 | 1 | 4 | 20 | 28
Javed Aslam | 1 | 0 | 0 | 0 | 3 | 28 | 32
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 1 | 3 | 5
Khaled Sufian | 3 | 0 | 4 | 0 | 2 | 4 | 13
! Hassan Saeed | 12 | 7 | 5 | 2 | 0 | 5 | 31
Shaha alsubaie | 9 | 1 | 1 | 1 | 3 | 5 | 20
Mohammed Ali | 0 | 0 | 0 | 2 | 0 | 1 | 3
Ali hazzaa | 9 | 2 | 3 | 2 | 5 | 5 | 26
Naji Shabanh | 6 | 1 | 3 | 6 | 10 | 6 | 32
Ebrahim Qasem | 5 | 4 | 0 | 4 | 1 | 0 | 14
Mohiuddin Lsm | 18 | 1 | 4 | 6 | 1 | 0 | 30
Alhamzi Mohammed | 7 | 5 | 4 | 4 | 0 | 0 | 20
Amal Alhamad | 6 | 0 | 0 | 0 | 0 | 0 | 6
Amal Alsalamah | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 91 | 30 | 34 | 44 | 41 | 107 | 347

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 0 | 3 | 10 | 8 | 9 | 36
Hasan Nour | 6 | 5 | 3 | 9 | 5 | 6 | 34
Javed Aslam | 10 | 2 | 1 | 2 | 1 | 14 | 30
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 1 | 2
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 3 | 0 | 0 | 0 | 3
Ebrahim Qasem | 5 | 2 | 0 | 0 | 0 | 0 | 7
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 0 | 2
Naji Shabanh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 38 | 10 | 10 | 21 | 15 | 31 | 125

Please feel free to reach out for any further clarifications.