Subject: Daily performance summary for LiveSalesman team for Dec 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Dec 2021 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 7 | 52 | 0 | 0 | 66
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 10 | 1 | 16 | 0 | 2 | 29
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 5 | 0 | 10 | 15
Mohammed Ali | 5 | 0 | 0 | 0 | 9 | 14
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 9 | 44 | 0 | 0 | 53
Mohammad Faizan | 0 | 11 | 43 | 0 | 0 | 54
Waseem Ahemad . Khan | 0 | 2 | 60 | 0 | 0 | 62
Raghwendra Pratap Singh | 0 | 0 | 38 | 0 | 5 | 43
Amir Aziz | 0 | 0 | 0 | 12 | 0 | 12
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 30 | 258 | 12 | 26 | 349

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 60
| Delivery Related | Day of Delivery - Status | 16
| | Delivery Status | 26
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 1
| | Refunds after Return | 5
| | Return item not received | 2
| | Return Request Initiation | 7
Customer Services Total | | | 132
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 22
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 22
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 2
| | Offers | 6
| | Store Availability | 1
| | Store Location | 1
| Policy Related | Delivery Cost | 4
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 89
PreSales Total | | | 107
Grand Total | | | 263

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 0 | 1 | 0 | 0 | 2 | 8
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 8 | 1 | 0 | 1 | 1 | 0 | 11
Malek Hosan | 1 | 4 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 21 | 5 | 1 | 1 | 1 | 6 | 35

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 2 | 1 | 2 | 6 | 15 | 26
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 4 | 5
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 1 | 4 | 5 | 15 | 31
Ankit Kumar | 5 | 0 | 3 | 6 | 7 | 38 | 59
Waseem Ahemad . Khan | 6 | 4 | 1 | 8 | 1 | 24 | 44
Abu Sufian | 15 | 1 | 5 | 4 | 4 | 15 | 44
Mohammad Faizan | 11 | 6 | 1 | 4 | 6 | 14 | 42
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Raghwendra Pratap Singh | 0 | 1 | 0 | 7 | 0 | 0 | 8
Grand Total | 43 | 14 | 12 | 35 | 31 | 129 | 264

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 1 | 2 | 0 | 4 | 6 | 18
Ankit Kumar | 8 | 0 | 0 | 0 | 0 | 7 | 15
Murtaza Kutiyanawala | 1 | 0 | 0 | 2 | 1 | 15 | 19
Abu Sufian | 0 | 0 | 0 | 1 | 0 | 1 | 2
Jok Kuol | 3 | 0 | 4 | 11 | 8 | 4 | 30
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 4 | 3 | 7
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 0 | 2
Raghwendra Pratap Singh | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 20 | 3 | 6 | 17 | 17 | 37 | 100

Please feel free to reach out for any further clarifications.