Subject: Ticket Tracker (HFL)
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 27 Dec 2021 05:40:17 -0700 (MST)

Hi Team, 

Total no. of tickets created, updated/worked upon/resolved and received yesterday - 10 

No. of tickets which missed SLA (30 mins) - None 

Rest of the tickets were solved/are in pending status/open status and is being worked upon by concerned team. 

Team please make sure the tickets are being worked on/processed in 30 mins (SLA) as per your assigned shifts. 

Thanks and Regards. 

Amit